Crabbs Cross Surgery - Ratings and reviews
Reviews
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Review titled Great nursing support
Rated 4 stars out of 5
by Mike Hopkins - Posted on 19 September 2023
As someone who has not had great experience of GP surgeries in recent years, I was incredibly impressed with the treatment I've had to re-dress my wounds from an accident during the last 2 weeks. The nurse has not only done an excellent job but rang me to check and make appointment changes to improve my recovery time!
Visited September 2023
Crabbs Cross Surgery has not yet replied.
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Review titled Clinical nursing skills
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
I’m attending the surgery now under the GP for higher blood pressure/ due to preeclampsia. My appointment was with a nurse who is to take my blood pressure for evidence upon reviewing my medication in time. The nurse took my blood pressure using the electronic BP machines when I asked if she could perform a manual check so I have an accurate reading. She said she didn’t know how to and got someone else to assist. Utterly horrified by this… to make it worse my high blood pressure reading she stated was within normal range when in fact it was pre hypertension. The basic fundamentals clinical skills a nurse requires wasn’t there. The care and communication at this practice is poor.
Visited January 2023
Review titled Crabbs Cross Surgery
Replied on 26 February 2023
Dear patient, Thank you for taking the time to feedback to us as to why we at Crabbs Cross Surgery did not meet you expectations during your recent visit with the nurse. We apologise that on this occasion that you feel that we have let you down. I would like to assure you that all the staff at Crabbs Cross Surgery are working extremely hard to ensure that all the patients needs are met to the highest standard. If you would like to discuss your complaint further to allow me to fully investigate then please do not hesitate to contact me. Kind regards Lyn James Interim Practice Manager
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Review titled Caring and helpful practice
Rated 5 stars out of 5
by Margaret Hughes - Posted on 20 July 2022
I would like to thank Crabbs Cross Surgery for their continuing concern for my husband and my health. We are eternally grateful for the doctors attentiveness at every appointment ready to listen, offer their expert advice and to ensure any tests needed are speedily booked. The receptionists secretaries and practice manager are very caring. In fact definitely the best surgery I have ever registered with in 70 years.
Visited June 2022
Review titled Crabbs Cross Surgery
Replied on 26 February 2023
Dear Margaret, Thankyou for your positive feedback which is much appreciated by all the staff at Crabbs Cross Surgery. We hope to continue providing the service of care that you have come to know and expect despite the current challenges we are facing for many years to come. Kind regards Lyn James Interim Practice Manager Crabbs Cross Surgery