Court Thorn Surgery - Ratings and reviews
Reviews
-
Review titled Not to sure
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
After suffering neck pain that ratiated through my right shoulder and arm, I phoned the surgery to request a telephone appointment with a GP. I was told by the receptionist to go to A and E to get an xray, because the Docter could not diagnosis without one. As I had been off work for more than a week I requested a fit note for my employer, again, I was told to go to A and E. 2 years ago when I had a trapped sciatic nerve there was no mention of of attending A and E and the care and pain relief I received was very good. Feel let down when all I wanted was advice from a GP and not admin.
Visited February 2024
Review titled Court Thorn Surgery
Replied on 20 February 2024
We are sorry to read that the service did not meet your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to discuss your concerns further. Please consider contacting our practice at your earliest convenience so that we can address your specific issues and work towards a resolution. You can reach us at: 016974 73548 or nencicb-cu.a82631@nhs.net Thank you for taking the time to share your thoughts and we look forward to hearing from you. Court Thorn Surgery
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2023
A very lovely and friendly GP, but after a year of very positive and enjoyable cooperation, we were refused to be served here. It happened after we had announced our move to Carlisle, just 7 miles away from Court Thorn Surgery. How disappointing and frustrating! Can't understand such an outcome... we are really sorry
Visited June 2023
Review titled Court Thorn Surgery
Replied on 18 July 2023
Thank you for your positive feedback. The decision to ask you to register with another practice has not been taken lightly and we understand this may be unsettling for you. We deem this action necessary for the practice to continue delivering the care and service required for those within our area. We hope this answers the reason why you have been asked to register with an alternative practice where you reside within the practice area, thank you.
-
Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
My daughter came home from school complaining of sore throat and rash on her chest, I rang the doctors concerned. Court Thorn had me in within 30 mins to check her. Knowing I have access to amazing care for my family is so reassuring. We are very grateful to all the Court Thorn team.
Visited December 2022
Review titled Court Thorn Surgery
Replied on 16 December 2022
Thank you for taking the time to feedback on your experience at the practice. We endeavour to deliver the best level of service and care to our patients and are delighted to read that you have found the practice responsive and helpful when you needed us.