Cottingley GP Surgery
115 Cottingley Approach, Leeds, West Yorkshire, LS11 0HJContact details and opening times
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Reviews
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Review titled Rude and unhelpful receptionists
Rated 1 star out of 5
by Patient - Posted on 16 May 2024
I’ve recently moved to the area and never experienced such unhelpful receptionists. They cut you off mid sentence, speak to you in a condescending manner and do nothing to help resolve issues. Very unhelpful- I left the conversation feeling really deflated after attempting to arrange a phone call consultation for a simple prescription
Visited May 2024
Review titled Cottingley GP Surgery
Replied on 21 May 2024
Dear patient, Many thanks for taking the time to provide us with this feedback. I am sorry to hear about your recent experience with us. We always endeavour to provide a positive and effective standard of care. If we have fallen short of this mark then I must apologise on behalf of the surgery. All our receptionists receive full competency training and if this is not being followed I will ensure all staff are remanded of their training. Should you wish to contact me directly, please feel free to do so via the practice email address cottingley.surgery@nhs.net - please ensure you address the email to Adam Bolton, Practice Manager, following correspondence on NHS reviews. Many thanks and apologies again, Adam Bolton Practice Manager