Cornwall House Surgery
Cornwall Avenue, Finchley, London, Greater London, N3 1LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 2 stars out of 5
by Neeroo Girdharee - Posted on 15 March 2024
I called this morning about an ongoing cough that I had previously reported. I was told a GP will contact me. I received a text message asking me to book a telephone appointment and the first one available is on 8 April 2024!!!! When I called the surgery again I was told nothing could be done and the receptionist rudely terminated the conversation because I was begging for help asap. This is not the first time that I have experienced such poor response and I have never received a response to emails I sent about it. Is this the customer care that we need to expect from the surgery now? I joined the surgery in 1993 and all I can say is that the service has gone downhill considerably. I know there are some good doctors taking proper care of patients but it sheer luck who gets to see you and I have been disappointed on several occasions.
Visited March 2024
Cornwall House Surgery has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2024
I would like to thank the practice from the receptions to the female Dr. that took care of my mother this week . The Dr. listened not only to me she also spoke gently and respectfully to my mother. Arranged an immediate prescription to a late night pharmacy and a Rapid Response Nurse to come out and see my mum that avoided my mum having to go to Hospital at night. So would like to thank them all the NHS at its best! Thank you for your care .
Visited February 2024
Cornwall House Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Martina - Posted on 06 October 2023
The timely treatment I have gotten this week is reflective of the great treatment I have gotten over several years with this practice. After having an accident last week I have been able to get quick treatment and advice from them. The receptionists are always helpful and when I was ill and upset earlier this year the doctor was so empathetic. The NHS is under so much pressure, but it's clear how hard these people work, thank you so much.
Visited October 2023
Cornwall House Surgery has not yet replied.
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Review titled Terrible neglectful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
I am prone to skin cancer. A growth on my face appeared to which o got a phone appointment. Nobody phoned on the date, I was promised they will the next day 2 weeks later no call. It's not the first time they prove to be careless and neglectful. Since few years ago the doctor in charge left it went from bad to worse. Her successor is indifferent and lack of compassion in my and others experience. Go somewhere else if you can.
Visited September 2023
Cornwall House Surgery has not yet replied.