Cornerways Surgery - Ratings and reviews
Reviews
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Review titled The best GP ever
Rated 5 stars out of 5
by Serkan Sencer - Posted on 25 March 2024
Today I had an appointment with my GP of 20 years. I just want to say my doctor always reassures me with my illnesses and problems and investigate and prescribe’s to make sure I do not worry and get well asap.
Visited March 2024
Cornerways Surgery has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
The receptionist talked over me whilst I was explaining my problem and continued to tell me it's my fault I should have rung earlier even though I had rung 52 times over the last days and no one picked up !
Visited January 2024
Review titled Cornerways Surgery
Replied on 01 February 2024
I am sorry that you appear to have had an unsatisfactory encounter with our receptionist. From the information you have given I cannot tell whether you were given an appointment or directed to another service. Please do contact me at the surgery and I will do my best to assist and rectify any issues. Thank you for taking the time to give your feedback. Practice Manager
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Review titled Phone consultations not working.
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I do not understand why a Doctor can spend 10 minutes on the phone but not the same time face to face. I was very unwell, triaged by receptionist, phoned by dr and flu was diagnosed. Advised to phone again if no better. So poorly after 5 days that when offered a face to face I was so unwell that despite living very close by a family member had to drive me. Chest infection diagnosed, antibiotics prescribed. No improvement at the end of the course. Another phone consultation and appointment given at The Beacon with “emergency” dr who was very caring. Another course of antibiotics. Basically Ill for a month. I’m sure that if I’d been seen straight away my recovery would have been speedier. Used to be a lovely, family practice but something has gone very wrong. Such a shame. My daughter lives in West Wickham. Phoned her surgery yesterday morning, appointment that afternoon. How can they do it but Cornerways can’t?
Visited January 2024
Cornerways Surgery has not yet replied.
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Review titled New patient
Rated 2 stars out of 5
by Anonymous - Posted on 22 December 2023
I register by NHS online to be able to get an appointment with a GP, according to NHS once I register and if I need an urgent appointment I can contact the GP directly. I called on the day I register to understand if I could get an appointment and the receptionist, very rude, just told me as I wasn't yet registered and I need to to emergency. Nice welcome !!!!
Visited December 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Dear Patient, Thank you for your feedback. I am sorry that there appears to be some confusion as to the speed of the online registration. The online registration does not register immediately on our practice system but requires processing by our administration team. At busy times e.g. the Christmas period, this can take a few days. Whilst we would endeavour to offer an appointment on the day of registration this is not always possible. From the details you have posted it would seem that you were directed to the urgent care service as your need was urgent for a same day appointment. I am sorry that you felt that the receptionist was rude. We aim to treat all patients with care and compassion and I am sorry if this wasn't your experience on this occasion. If you would like to discuss this further please do not hesitate to get in touch with me at the surgery. Sue Brown Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Lawrence - Posted on 08 August 2023
I had need of a doctor recently and the interview I received could not have been better, professional, caring and clear. Thank you.
Visited July 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Thank you for taking the time to feedback on your experience at Corner Ways Surgery. I am glad to hear that you received a professional and caring service. Sue Brown Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I have found the Doctors at Cornerways to be very helpful. I used the E-Consult function and I was given antibiotics through the NHS spine and had them within 24 hours. After a second course was requested, the Dr rang me to discuss my symptoms. Similarly when the infection returned, a follow up and an in-person appointment was arranged. Getting past reception can be tricky but that is the nature of Dr's receptionists but I found the E-Consult very well managed and incredibly helpful. Commending the practice on this in view of many GP surgeries being the butt of complaints following Covid. A new way of working beckons which can work well.
Visited June 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Dear Patient, Thank you for your feedback on our e- Consult online service. I am glad to hear that you found it helpful and an effective way to contact the surgery as an alternative to telephoning reception or attending in person. By providing several ways of contacting us we aim to provide a more convenient and accessible service. I am glad this has proven to work in your experience. Thank you once again for providing your feedback. Kind regards Sue Brown Practice Manager
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Review titled Used to be a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
I have been with this practice for many years and always been satisfied, however recently have found the receptionists that I have spoken to, hard to deal with, and even practice manager not acting on my concerns re results of tests Long wait to speak to gp and gp not aware of why I was asking for a consult.. Not satisfactory at all
Visited May 2023
Cornerways Surgery has not yet replied.
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Review titled Gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Used to be a great practice, now staff are very unfriendly and very unhelpful..not listening to my concerns and sadly that includes the practice manager
Visited May 2023
Cornerways Surgery has not yet replied.
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Review titled Brilliant surgery
Rated 5 stars out of 5
by Brenda and Terry Barnard - Posted on 05 June 2023
We have been going to this surgery for nearly 53 years and have always found it great. We are moving soon and will be very sad to be leaving Cornerways. Even through Covid we were able to talk to a doctor much more easily than any other of our friends who were elsewhere. Just recently the doctors have been more than helpful to get me quick appointments to hospital because I wanted things sorted before moving. We both say well done Cornerways, we would recommend you every time. Big thank you from us both.
Visited February 2023
Review titled Cornerways Surgery
Replied on 01 February 2024
Thank you for taking the time to provide us with your feedback and positive comments. I hope that you are able to find a similar surgery in your new area. Best wishes Sue Brown Practice Manager
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Review titled Super Service
Rated 5 stars out of 5
by RUFUS BALLASTER - Posted on 05 January 2023
I wanted to see a Dr and while phone triage is in place I was offered a face2face appointment within a week. The Dr was running on time at 3pm which is amazing and was thorough, cheerful, helpful and my trip to Corner Ways was a joy rather than a chore. Well Done all at this practice.
Visited January 2023
Review titled Cornerways Surgery
Replied on 10 January 2023
Dear Mr Ballaster, Thank you for your helpful feedback. We aim to offer as many ways of contacting our doctors for an appointment, including telephone, online and face to face at the surgery, depending on patient need and preference. I am glad that you were able to easily access the service you required and that you found our doctor to be helpful and thorough. I will pass your kind commnets onto the doctors and staff. Sue Brown Practice Manager