Cordwallis Road Surgery - Ratings and reviews
Reviews
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Review titled Worse practice and gp
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Go very arrogant waiting for appointments can take weeks, call back non existent, total neglect of health , no manners, no care, not bothered of complaints,very simply they tell you to register with another surgery, but are not willing to improveservice
Visited January 2023
Review titled Cordwallis Road Surgery
Replied on 22 February 2023
Dear Patient I am sorry to read of your poor experience at the Surgery . Please can I ask that you get in touch with our Practice Manager Diane Parrott either by calling us 01628 627284 or via email on cordwallis.rdsurgery@nhs.net who can look into your complaint and where the system has failed you
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Review titled Poor service
Rated 1 star out of 5
by Ibrar Hussain - Posted on 30 November 2022
Don't know how they run things ... for 4 days been ringing soon as the surgery opens ,get put in a queue for 40. Minutes to 1.1/2 hours only to be told we don't have any appointments . Horrible service so frustrating. On top of that had the receptionist say I can't give you an appointment if you don't tell me what's wrong with you... so I tell her what's wrong and then she tells me we don't have any appointments. Aghhh ! So why ask what's wrong with me.
Visited November 2022
Review titled Cordwallis Road Surgery
Replied on 22 February 2023
Dear Patient My apologies in the lateness of responding . Since your comments we have changed our phone system and also have further additional appointments available at St Marks as locally all Practices are working together as part of a Primary Care Network. Appointments are constantly under review and we can now offer future bookable appointments as well as same day/telephone consults /econsults and all the other services available at St Marks . The reason why we ask you of the problem is that we also have physio, pharmacy and mental health practitioner appointments so we just want to ensure you are being seen by the right person . If you wish to get in touch to discuss please contact our Practice Manager Diane Parrott, thankyou