Commonwealth Health Centre - Ratings and reviews
Reviews
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Review titled Nurse Appointment
Rated 5 stars out of 5
by Rhona - Posted on 10 May 2024
I arrived in time for my booked appointment with the Nurse. I was welcomed by a friendly & helpful reception team. My appointment was great. The Nurse asked questions about my ongoing term condition & listened to my answers & advised me about my on going treatment. I then had a cervical smear. The Nurse put me at ease & helped me relax. The experience was pain free. The Nurse explained how & when I would receive my results. I needed to speak to the ladies at reception again after my appointment. They both listened to my request & advised me of the next steps. Over all a fantastic experience. The Nurse is a valuable addition to the surgery. Well done to you all.
Visited May 2024
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Rhona Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive and that you received a good service from both our reception and nursing team. Your feedback will be forwarded to the reception and nursing leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Rita W - Posted on 19 January 2024
The wife was encouraged to stop a pain killer which she did and has had no back up from the surgery for the short fall ( 24 Tablets )
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Rita, I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Deborah B - Posted on 03 January 2024
The nurse was very easy to talk to and explained everything very well. She helped me understand the treatment plan and made a follow up appointment with me whilst I was there
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Deborah Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive and that you received a good service from one of our nurses. Your feedback will be forwarded to the team leads for them to forward to their teams. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Prescription issues. I had put my request in very early, it wasnt put through and was made to feel like I was the one to blame.
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 January 2024
Why should I have to wait for my appointment just because other people are late they should have to wait not make other appointments run late
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Brian D - Posted on 12 January 2024
I had a text message asking me to book a telephone appointment to discuss the results of my Diabetic blood test. I aced the surgery to do just that but I was told I should it be calling on the phone to do so but stead I should use the electronic e-consult booking service. However the receptionist told me she would book the appointment for me. I was told to expect a call on Thursday. That did not happen. I did not get a call either today, Friday. You now have the cheek to thank me for using the e-consult service which I didn’t and further more ask me how I found my experience with you. It would be prudent if you o find out if you had held up your end of the bargain don’t you think before. As patients all we ask is that you give us the service we require to manage our health issues. We do NOT need to be asked to use IT to make contact. C’mon, you as a surgery used to be better than that.
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Julie F - Posted on 03 January 2024
Wow the doctor really helped me after being abandoned by the dentist and I took myself to hospital loads of new meds and a drip and morphine was given still in a lot of pain but it really helped
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Julie Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback is very much appreciated. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 5 stars out of 5
by Richard M - Posted on 03 January 2024
My GP made sure I was familiar with my treatment plan, had time to talk and made sure I felt contacting them should issues arise.
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Patient, Thank you for taking the time in leaving your review. I am pleased your recent experience at the surgery was positive. Your feedback is very much appreciated. Thank you once again. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Charles B - Posted on 12 January 2024
Why give appointment times and leave me sitting there 40 mins late i geuss this is giving a poor service as above
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Charles I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 January 2024
Having to wait for my appointment because other people turn up late they should have to wait not make my appointment late
Visited January 2024
Provided by Working Feedback
Review titled Commonwealth Health Centre
Replied on 12 May 2024
Dear Patient, I am sorry for the experience you have recently encountered at the practice. Your comment has been taken very seriously and will be presented at our senior managers meetings, where we review all patients’ feedback and identify any trends or training needs for our teams. Thank you once again for raising your concerns. Kindest Regards Sara Hitchen Head of Primary Care