Commercial Way Surgery (Nexus Health Group) - Ratings and reviews
Reviews
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Review titled could not get in touch
Rated 2 stars out of 5
by john peden - Posted on 04 August 2023
i had a phone call from decima street i explained what was wrong and the doc told me that she would get some one to come and look at me then i get a phone call from the commercial way surgery 2 days later asking if i could come in i told them that i could get there in a wheelchair but could not get into surgery as there was no way for the wheelchair to get in then i was asked if i would give permission to get my niece to take photos i agreed to this but my niece was at the air port so i got my sister in law to take photos when she came in from work this was done so i tried to find a e-mail address to send them but no joy all you get is there website address and they make it so hard to ring them when i rang the first time i was 42 in the line i got down to 11 then the phone went dead so i went to patient access and booked the first appointment i could find thats how i got to decima street so of to day i still have the photos but no one to show them to bring back the old phone system were you could get through to your surgery ??????? john p
Visited July 2023
Review titled Commercial Way Surgery (Nexus Health Group)
Replied on 12 September 2023
Hi John. We're sorry that you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via https://nexushealthgroup.nhs.uk/nexus-complaint-form Many thanks Nexus Health Group
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Review titled Extremely satisfied!!
Rated 4 stars out of 5
by Mrs.Y Cooke. - Posted on 14 October 2022
Having been with Commercial way surgery for over 40yrs, I must say that for the past couple of years I had lost faith in the system which was mainly due to the pandemic. However, thank goodness we are now able to see things getting back to some form if normality. Recently both my husband and i have been feeling very unwell for weeks, in the end I rang the surgery, we both were able to obtained an appointment for the following day. In my husbands case he was referred to Kings on a Friday and he had an operation Saturday morning, so without the prompt intervention things could have turned out differently. So, on this note , we both would like to extend our thanks and appreciation to the doctors and staff and to say Welcome back you've all been missed. Thank-you!!
Visited October 2022
Review titled Commercial Way Surgery (Nexus Health Group)
Replied on 20 June 2023
Dear Mrs Cooke Thank you so much for this positive feedback which we will be shared with the practice team. Nexus Health Group.
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Review titled Ill regards to people suffering with mental health
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2022
I visited yesterday and called regarding what I was made aware by a pharmacist as a bacterial infection on my face I phoned up as I haven't had seen a doctor for a while and the receptionist was like I've got an appointment for you today please pop in I have the perfect doctor for you she was so lovely and helpful I was like oh okay no problems I'll pop in I came in she remembered me and was like no problem please take a seat the doctor had called me in and examined me and told me it was a wart and says there's nothing that they can do for me I have to go private etc etc. Fine that's not what the issue was he then continued the conversation as I asked questions and I made the comment that I've had skin issues all my life but nothing like this I was then trying to get on to the further subject of further care of them what I could buy on my own but was meet with the really rude comment of well you already new it was a wart didn't you and there was such a lack emotional empathy to his demeanor like this didn't matter go away I was generally worried like is this going to spread am I contagious etc etc. But that just made me leave because it really affected my mental health my last records are CBT dealing with social anxiety and PTSD of my dad's death and I know they have that as my last entry on my records because my therapist sent them to them and this is how your doctor's deal with patients now I'm really trying to work on my health and making sure that I start looking after myself again but that experience has really made me feel socially exiled from continuing to do so at you surgery I expected the fact that there was nothing you could do for me me but that is unacceptable attitude to take towards anyone in any walk in life and I know my medical records pop up when I walk in because I've been dealing with nexus for nearly 15 years and they where always emotionally aware and alert to there patients that level of attitude is unacceptable.
Visited October 2022
Review titled Commercial Way Surgery (Nexus Health Group)
Replied on 20 June 2023
Dear patient We are sorry you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via our online form, or get more information about feedback and complaints here https://nexushealthgroup.nhs.uk/feedback-and-complaints