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Colliery Court Medical Group - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Lovely friendly staff member

    Rated 5 stars out of 5

    by Sharon gray - Posted on 08 June 2023

    Rang practice yesterday morning and spoke to a receptionist with regards to putting message through to GP not sure who she was but i would just like to say how lovely and helpful she was and very friendly. Credit to your practice

    Visited June 2023

    Report as unsuitable

    Review titled Colliery Court Medical Group

    Replied on 12 June 2023

    Thank you for your feedback Sharon. We are very lucky to have an amazing reception and admin team at the practice. Colliery Court Medical Group

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  2. Review titled Poor experience

    Rated 3 stars out of 5

    by Anne Bell - Posted on 18 May 2023

    No appts for over 2 weeks with dr so seen by nurse who explained she could only discuss one issue today as I would need to see a dr for my other concern. She did correct a referral made in January that was not completed so delay for 5 months. Always been happy with this surgery but of late on my infrequent visits things are not the same. I no longer feel confident with the service.

    Visited May 2023

    Report as unsuitable

    Review titled Colliery Court Medical Group

    Replied on 18 May 2023

    Dear Mrs Bell Thank you for your feedback. Advanced Nurse Practitioners are the appropriate clinician to deal with the issue you booked in for. Unfortunately we do ask patients to book a double appointment should they have more than one issue to address so that clinics do not run late for other patients. If patients attend with more than one issue we do normally ask them to arrange another appointment to discuss this. I believe you have spoken to the Medical Secretary regarding your referral and this has been resolved. Thank you. Colliery Court Medical Group

    Report as unsuitable