College Green Medical Practice - Ratings and reviews
Reviews
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Review titled Incredible friendly care, wonderful prompt service.
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I just wanted to say a huge thank you to the GP service at College Green. I recently attended the service in a lot of pain; I was taken seriously and given immediate and prompt care. In addition, the care was friendly and warm. I do generally a little anxious at the doctors and I really needn't at College Green. From reception staff to the doctors, everyone is friendly and caring. I also came a week later (after a long course of antibiotics just because I wanted something checking out and I was little bit worried. It turned out to be absolutely fine but I was validated, cared for and listened too. This is a rarity in women's health and I am so grateful that this is not something I face at college green. I was advised to trust my body and my instincts and to come back at any time that I feel something is amis.
Visited January 2024
Review titled College Green Medical Practice
Replied on 15 January 2024
Dear patient, What amazing feedback, thank you so much. I’m so pleased that you were able to overcome your anxiety of seeing a doctor and then go on to be reassured by your visit. The GP is absolutely right about your instincts, no one knows our own bodies more that us so it’s important to never put off any feeling of concern. I will share your lovely comments with the CG team, thank you again. Kind regards Joan Beddows
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Review titled No empathy in your staff
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2024
I am very disappointed to have received a letter from this surgery which i honest felt was threatening due to me apparently being verbally violent towards there staff, I actually remember the call i made to the surgery where i had the phone put down on me due to me being extremely unwell and feeling down and using a swear word on the phone, this word was not directed to the staff and was about the way i felt so to have the phone put down in me and then to receive this letter is very disappointing. I feel your receptionist lack any compassion or empathy and are very entitled and this also goes for face to face communication . I am yet to have an appointment or ring to make and appointment at this surgery where i haven’t been meet with rude staff so i find it very ironic that i am now to receive this letter
Visited January 2024
College Green Medical Practice has not yet replied.
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Review titled Quickly seen and helped
Rated 5 stars out of 5
by Wendy Hill - Posted on 13 December 2023
Given an appointment quickly and problem dealt with by advise and referral for investigation and specialist support.
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Dear Wendy Thank you so much for taking the time to leave us your feedback and 5 stars, we really do appreciate it. Kind regards Joan Beddows
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Review titled Great doctors
Rated 5 stars out of 5
by Jeffrey Scriven - Posted on 06 December 2023
I had to come and see the physiotherapist about my knee and she gave me some exercises to do i have had them sent to me my phone to do in the next twelve weeks
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Hi Jeffrey, Thank you for your feedback and 5 stars. I do hope the exercises are helping and your knee is improving. Kind regards Joan Beddows
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Review titled Good practice
Rated 4 stars out of 5
by Brian Tucker - Posted on 29 December 2023
Attended for information on physiotherapy for pain - was given exercises to do - treated as a human being - thank you.
Visited December 2023
Review titled College Green Medical Practice
Replied on 15 January 2024
Dear Brian, Thank you for taking the time to leave your positive feedback regarding our Physio, I will ensure they are aware of your kind comment. Kind regards Joan Beddows
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Review titled Expediting letters and referrals not send
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I went to see the GP multiple times due to some hand issues which require surgery. A referral letter was sent, and because it took so long to get an appointment for the surgery the hospital advised the get an expediting letter. After speaking to reception and the GP who said that they sent the letter in May, it turned out in December that they never sent it, and I was multiple times given false information from the GP about this who never read the notes properly that it was just a referral letter which was issued. In addition, I was told last time that I get a referral for steroid injections to deal with the inflammation until the surgery. Today it turned out that they never issued the referral for that either. And then after going through all of this mess from the surgery and my hand issues with the fifth different GP today, they said we are out of time after 10 minutes and there was no time to discuss the actual health issue that I came to see the GP for today. Last time at least the receptionist apologised, today all I got was that GPs are busy and I should understand. I am a patient in severe pain, sent away and asked to come back over and over again with GPs not doing what they are supposed to do and asking for understanding for them. I work full time with no support from family and two young kids with severe daily hand pain for years. Where is understanding for my situation and any help? Really let me down.
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Dear patient, I am very sorry to read that you feel let down by CG. This is not how we want any of our patients to feel. We value all feedback and I would really appreciate the opportunity to investigate your feedback further. Please contact the surgery and leave a message for me to call you back. Kind regards Joan Beddows
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Review titled Declined appointnents
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
I called in to book an appointment as had became unwell at work, I am asthmatic and was suffering with a chest infection. Inwas told to call 111 by the receptionist so I did 111 then advised me to call back to the surgery to book an appointment in so i again called the surgery and this time i was advised to go to the chemist near me they would then decide if i needed a appointment. Your receptionist isnt a doctor The chemist isnt a doctor Why is it so difficult to book an appointment in ? Absolutely disgusting service,
Visited December 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Dear patient, I’m very sorry to read about your recent experience at CG. Unfortunately, I am unable to investigate your feedback further as I do not have your details. If you would like to speak to me in confidence, please contact the surgery and leave a message for me to call you back. Kind regard Joan Beddows
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Review titled Good experience
Rated 5 stars out of 5
by Catherine - Posted on 01 December 2023
I came for a physio appointment and found the stairs don’t reach the 2nd floor. I’m a bit lift phobic but a very aware receptionist realised this before I specifically mentioned it and offered to accompany me up there, and back down afterwards, which was very kind. The physio for the appointment was thorough, informative and helpful.
Visited November 2023
Review titled College Green Medical Practice
Replied on 17 December 2023
Hi Cathrine Thank you for taking the time to leave your positive feedback and 5 stars 😊 we appreciate it. I will share your kind comments with the reception team, thank you. Kind regards Joan Beddows
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Review titled Physio consultation
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Very punctual, clear advice given following an examination. Literature provided electronically for exercise programme given.
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Dear patient, Thank you for taking the time to share your feedback and leave us 5 stars, we appreciate it. I’m pleased to read your recent visit to the Physio was a positive experience. Kind regards Joan Beddows
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Review titled Felt listened to
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I was in a car accident two years ago. The legal cover of the insurance have left me still in pain Feeling frustrated, I asked at the Dr's what I could do the wonderful person on the phone booked me an appointment with thier physio. After my appointment they have refered me for physio. I am so overwhelmed with how they have treated me and listened to me. I can't thank this surgery enough for how they have helped me. Wonderful team
Visited November 2023
Review titled College Green Medical Practice
Replied on 28 November 2023
Dear patient, I’m so sorry to read that you were involved in a car accident, I do hope you are on your way to a full recovery. Thank you for taking the time to leave us such lovely feedback, I will share your kind comments with the CG team. Kind regards Joan Beddows