College Green Medical Practice
Health & Wellbeing Centre, 1 Bristol Road South, Birmingham, West Midlands, B31 2GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Jane - Posted on 01 August 2023
I went for an annual health review and the nurse was friendly and made me feel at ease and the whole experience was done in a quick and efficient manner.
Visited July 2023
Review titled College Green Medical Practice
Replied on 02 August 2023
Hi Jane Thank you for taking the time to leave us your positive feedback and 5 star rating. We have a great team of nurses who are very organised, professional and as you say, friendly 😊 I will ensure they are aware of your lovely comments. Kind regards Joan Beddows
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Review titled Lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
I had my smear test, never huge fun, but made much more bearable by the lovely nurse. She put me at my ease with a little bit of chatter, great bedside manner.
Visited July 2023
Review titled College Green Medical Practice
Replied on 24 July 2023
Dear patient Thank you for taking the time to leave this feedback about our lovely nurse. It’s such a personal experience that having the right nurse, with the right amount of care and as you say, great bedside manner is just so important and I’m really pleased that this was your experience at CG. I will share your comments with the nursing team and I can tell you that they’ll be so delighted by your kind words. Your 5 stars will go directly to the CG nursing team ⭐😊 Thank you again. Kind regards Joan Beddows
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Review titled Great Service
Rated 5 stars out of 5
by Jane - Posted on 21 July 2023
I was a bit nervous before I went in but the nurse was very kind and put me at my ease. She was very quick and professional.
Visited July 2023
Review titled College Green Medical Practice
Replied on 23 July 2023
Hi Jane I’m so pleased to read that the nurse was able to put you at ease and you found the appointment to be quick and professional. People underestimate how nervous some patients are about attending a medical appointment. Thankfully clinical and non-clinical staff at CG are very patient orientated and understand exactly how it feels to be nervous and how to reassure a patient, just as you have experienced. We appreciate your feedback and 5 star rating. Kind regards Joan Beddows
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
I had a smear test on Friday and I thought the nurse was exceptional. She showed such a good bedside manner and made me feel completely at ease. I would like to give personal feedback to her and the practice is lucky to have her.
Visited July 2023
Review titled College Green Medical Practice
Replied on 02 August 2023
Dear patient Thank you for your lovely comments about the nurse. I will ensure your feedback is shared with the nursing team and the rest of the team at CG. We are very lucky to have such a great team and to be working in such a great community 😊 Thank you again. Kind regards Joan Beddows
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Review titled Generally good practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Seen promptly, friendly nurse, given opportunity to chat things through. The reception staff are usually welcoming and helpful. There have been problems in the past with getting prescriptions processed & sent through to pharmacy promptly
Visited July 2023
Review titled College Green Medical Practice
Replied on 22 July 2023
Dear patient Thank you for your feedback and 5 star rating! It’s great to hear your positive feedback about your appointment with the nurse, we have a wonderful team of nurses at CG. They’re always so busy with clinics, dressing wounds, health checks, baby clinics and home visits to name a few but they aways have a welcoming smile and a friendly chat, not only for our patients but for all the staff at CG. :) Our reception team are equally as busy booking patients in for all the different appointments and taking phone calls, again, all done with a welcoming smile and a friendly chat. :) I agree there were some teething problems to start with but we now have a fantastic team of Pharmacists and Prescription Clerks, working extremely hard to ensure all medication reviews are up to date and prescriptions are requested in time for each patient. Overall, we have a great team and we are in the centre of a great community. Thank you again. Kind regards Joan Beddows
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Review titled Wonderful Care
Rated 5 stars out of 5
by Sally Johnson - Posted on 01 August 2023
From the phone call I made to the receptionist, to the treatment I received from the doctor, I was treated with the upmost respect and care, and was seen within two hours of my phone call. Exceptional service. Thank you
Visited July 2023
Review titled College Green Medical Practice
Replied on 02 August 2023
Hi Sally Thank you for your kind comments and rating us with 5 stars, we really appreciate it. I will share your feedback with the team, who are always grateful for positive reviews. Thanks again Kind regards Joan Beddows
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Review titled Great nurses but
Rated 3 stars out of 5
by Robert McGrath - Posted on 26 July 2023
Annual review, saw two nurses one taking blood samples the other doing the diabetic tests, both were very friendly and extremely efficient. When I asked a question about my medication I was told I would have to ask a doctor, that was fair enough. When I went to reception to book an appointment I was told the first available was August the 7th, that was two weeks away, I could have a telephone appointment on Saturday 29th which I have accepted. Time from first appointment to second (ridiculous).
Visited July 2023
Review titled College Green Medical Practice
Replied on 29 July 2023
Hi Robert Thank you for your feedback regarding your appointment with two of the nurses and your praise for them, I will ensure they are aware of your kind comments. With regards to your appointment with the GP, it’s great that you were able to take advantage of our weekend opening hours and you were able to speak to a GP about your medication. The two-week time frame for non-urgent appointments is very much the norm for many GP surgeries. Had your need for an appointment been that of serious nature, you would have been seen on the same day. Many thanks again. Kind regards Joan Beddows
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
Thorough in their approach. Felt cared for. Not rushed through a process in any way. The doctor listened to me, and what was recommended for medication, I felt afterwards was good way to move forward.
Visited July 2023
Review titled College Green Medical Practice
Replied on 03 August 2023
Dear patient Thank you so much for taking the time to leave us your feedback and rating us with 5 stars. Knowing your concerns have been heard and acted on is so very important in any healthcare setting and I’m so pleased that this was your experience at CG. Your positive comments will be shared with the team. Many thanks Kind regards Joan Beddows
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Review titled Quick service
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2023
Saw phsyo quickly and helpfully, left programme of exercises. Efficient, on time and encouraging. Thank you
Visited July 2023
Review titled College Green Medical Practice
Replied on 29 July 2023
Dear patient Thank you for your comments about our Physio. She does an amazing job and we feel very lucky to have her at CG. The service she provides saves many patients from long hospital waiting lists and travel time. Thank you again.⭐😊 Kind regards Joan Beddows
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Review titled Professional practice
Rated 5 stars out of 5
by Pete - Posted on 03 August 2023
I've only been with them for around 5 months or so and they have found some major problems that my previous doctor of 7 years missed.
Visited July 2023
Review titled College Green Medical Practice
Replied on 06 August 2023
Dear patient A very warm welcome to CG and huge thanks for leaving us your feedback and a 5-star rating. I’m very sorry to read that there have been missed issues by your previous GP, hopefully, moving forward these issues will now be addressed. Kind regards Joan Beddows