Coachmans Medical Practice - Ratings and reviews
Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
I find it annoying sometimes not being able to book appointments in advance that is my only complaint. Yesterday I visited a new lovely doctor at the practice who spent time going through my problems. It makes such a difference to have a doctor that seems to really care about there patients and I hope to see her again.
Visited February 2024
Review titled Coachmans Medical Practice
Replied on 26 February 2024
Thank you so much for taking the time to leave us feedback, it is very much appreciated. If you would like to contact the Surgery one of our Duty Managers would be happy to explain our appointment system & how it works. Kind Regards Sarah Ruse Practice Manager
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Review titled Good people, bad organisation
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
The receptionists and doctors are friendly but it's hard to get an appointment I tried online and specifically said I can't take calls I have awful anxiety around the phone due to autism I requested email/ text yet the triage dr called me and when I didn't answer just closed the request with try again. You need to be more accesible. There's no way to send messages or replies.
Visited November 2023
Review titled Coachmans Medical Practice
Replied on 26 February 2024
I apologise that you have been experiencing difficulties with our appointment system. we are upgrading our appointment and telephone system very shortly. If you would find it helpful please contact the surgery and ask to speak to the Duty Manager who would be happy to help and answer any questions. Kind Regards Sarah Ruse
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Review titled Staff that could be compared to robots.
Rated 1 star out of 5
by Cherry - Posted on 03 August 2023
Very shocked by the service I received today while trying to get information about making an appointment. The receptionist was very abrupt more than likely didn't feel like doing her job that day as she just called the deputy manager over instead. To my surprise the next staff member was even more unhelpful, blank stares and no people skills very unprofessional I would of got more help from a brick wall.
Visited August 2023
Review titled Coachmans Medical Practice
Replied on 14 August 2023
Dear Cherry I am very concerned to read your review. Unfortunately you haven't left any contact details, If you would like to contact the surgery, I would be very happy to discuss the issues you have raised. Kind Regards Sarah Ruse Practice Manager
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Review titled GP is great but receptionists are just awful
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
I had a video appointment via LIVI which is a great service but LIVI GP advised that I need to see GP first before I get a referral to a specialist. Trying to call the surgery but receptionist say 'oh we have not received the advise from the LIVI GP. please call back later today.' I call back later and being told to do via their improved website or call next morning because all appointments are fully booked. I tried to book via their website but I have no access to this service!!!!! What the heck is going on with this surgery? They are either on lunch break between 12:30 and 14:30 or unwilling to help and always push back. To all new patients please do yourself a favour and find another surgery.
Visited January 2023
Review titled Coachmans Medical Practice
Replied on 26 February 2024
Thank you for taking the time to leave us feedback. If you would like to contact the surgery and speak to one of our Duty Managers they can discuss any issues with you. Kind Regards Sarah Ruse
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Review titled the doctors are marvelous but.
Rated 5 stars out of 5
by colin wood - Posted on 06 January 2023
getting to speak to one is becoming more and more difficult the line is always busy and when you do finally get through triage is either closed or full up, try again at two, well i try again and same thing very blunt reception sorry we cant help we are full up doesnt matter what you want we are full up. well the surgery had sent me a text to discuss a prescription repeat and i need to get this sorted well i am sorry we are full up is all i get, its friday now so not able to try till tuesday not a satisfactory situation i am aware the reception is not to blame they have guidlines, trying to get one to act on your behalf is becoming more and more difficult extremely stressful and in some cases life threatening.
Visited January 2023
Coachmans Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2022
Had letter from hospital to arrange an appointment with nurse at surgery. I was amazed how helpfull and the how quickly the apointment was arranged. I feel very sad that receptionest are being treated so badly by patients, this virus has caused no end of problems and we all need to be kinder to each other.
Visited June 2022
Coachmans Medical Practice has not yet replied.