Clover Group Practice - Ratings and reviews
Reviews
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Review titled Worst practice with horrible phone services
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2022
After waiting over an hour in the online phone queue, the receptionist tells me there is no appointments left and go to another hub? Ridiculous of them.
Visited May 2022
Review titled Clover Group Practice
Replied on 18 May 2022
I am sorry if you’ve had a wait for the phones to be answered. We do have a call back facility where the phone system will call when you have reached the front of the queue, this saves waiting on the phone. Simply select the appropriate number when prompted. As well as appointments in the practice, there are a range of appointments available at the hubs including Doctor, Nurse and Nurse Practitioner for example. This provides more flexibility for appointments. Kind regards Kiz Haigh Head of Primary Care | Primary Care Sheffield
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Review titled Getting there
Rated 5 stars out of 5
by Carer77 - Posted on 21 May 2022
I called this practice on behalf of my mother to make an appointment. She has been a patient here for years. The phone system has always been difficult, but the new system is great. You can hang up and be called back and hold your position in the queue.
Visited May 2022
Review titled Clover Group Practice
Replied on 23 May 2022
Thank you for taking the time to provide feedback. This was one of the benefits of the new system, we know it can be frustrating when hanging on the line and this enables patients to continue with their day and receive a call back when they reach the front of the queue. Kiz Haigh Head of Primary Care Primary Care Sheffield