Clifton Lane Medical Centre - Ratings and reviews
Reviews
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Abigail Blaker - Posted on 09 December 2022
This GP practice is fantastic. We have always managed to get same day appointments when needed without having to justify the reason, which when you have small children particularly, this has been extremely reassuring. Every member of staff that we have encountered, from admin, to doctors, to nurses have been kind, caring and professional. I have total confidence and am really grateful we are registered here.
Visited December 2022
Review titled Clifton Lane Medical Centre
Replied on 12 December 2022
Thank you for your lovely feedback. This positive feedback will be passed onto our team. Thank you Jyoti
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Review titled Good medication review
Rated 4 stars out of 5
by Philip Terry - Posted on 07 October 2022
Spoke today with the doctor on the phone. Although I've never met her she had reviewed my notes for the last ten years to help with a decision about medication. Listened to what I said and responded. Always worried that they will 'fiddle' with my prescriptions because I've spent a lot of time discussing this face to face with my old doctor. I'd be happy to have her as my permanent doctor. Didn't rush and rang close to the start of the time slot given.
Visited October 2022
Review titled Clifton Lane Medical Centre
Replied on 07 October 2022
Thank you for feedback, we will pass your comments to our team. If you wish to discuss this comment further you can contact the surgery and speak to practice manager. Kind Regards JB practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
Seen by Practice Nurse very helpful and latest phone consultation was good doctor appeared to listen and the conversation was not rushed. Would be better if when you phone you didn’t have to wait almost 2 weeks for an appointment and more face to face appointments are needed.
Visited October 2022
Review titled Clifton Lane Medical Centre
Replied on 06 October 2022
Thank you for your feedback, we appreciate that you took time to add this comment. We will pass your comment to our team. If you wish to discuss your this comment further you can contact us and can speak to practice manager. Kind Regards Practice manager
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Went to the surgery to try and book an appointment or possible see the nurse for five minutes regarding a reaction to the covid -19 booster. 16.41 not one person in the surgery, options next appointment 17th October, call 111, go to the Walk in Centre or call at 8:00am tomorrow. I don’t want take up an emergency appointment when someone else’s needs maybe great than mine. Surely sense and reason needs to be applied to this surgery.
Visited October 2022
Review titled Clifton Lane Medical Centre
Replied on 04 October 2022
Thank you for you feedback, we are happy to discuss this further if you wish. Please contact us and ask to speak to me. Kind Regards Jyoti Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
It takes so long for reception staff to answer phone and when they do they are either rude or say ring back at 8am the following morning to get any sort of appointment. The staff also make you feel like you have done something wrong when you ring instead of taking responsibility for their poor service. This surgery should be closed down I'm afraid as its not fit for purpose.
Visited September 2022
Review titled Clifton Lane Medical Centre
Replied on 24 September 2022
Thank you for your feedback, I am happy to discuss your concerns further with you and try to resolve it, please contact the surgery and ask to speak to Jyoti Bhachu. Your feedback is very important as it helps us to improve our service. Jyoti Bhachu Practice Manager
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Review titled Lovely service
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2022
Happy with my GP service, I called to book an appointment and spoke to pleasant receptionist who when though few questions and offered me appointment today as I wanted to see somebody for my problem today. Thank you
Visited July 2022
Review titled Clifton Lane Medical Centre
Replied on 07 July 2022
Thank you for your positive comment it will be passed onto our team. We appreciate you feedback. thanks Jyoti Bhachu Practice manager
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Review titled GP Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2022
I had an appointment with my GP, I was worried and concerned when I went to see my GP but my doctor was very help and he listened to me and explained me very nicely and I felt lot better when I came out of his room. We need couple of more doctors like him. God Bless and thank you
Visited July 2022
Review titled Clifton Lane Medical Centre
Replied on 24 September 2022
Thank you for you good feedback. This will be passed on to our team in our practice meeting . Jyoti , Practice Manager
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2022
I needed an appointment for my son rang this morning and I as given doctors appointment today. It's so good when you ring your gp surgery and gets an appointment same day. Thank you
Visited May 2022
Review titled Clifton Lane Medical Centre
Replied on 24 May 2022
We appreciate your positive feedback. Your feedback will be passed onto out team in our next meeting. Many thanks JB
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2022
I rang to book an appointment and I was given appointment with Advanced nurse and she was brilliant. she was very polite and helpful. Listened and explained me properly. happy with the service. This saves time for GP's. Thank you
Visited April 2022
Review titled Clifton Lane Medical Centre
Replied on 24 May 2022
Thank you for your positive feedback. Your feedback will be passed on to our team in our next meeting. JB