Cleveland Surgery - Ratings and reviews
Reviews
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Review titled Poor practice poor communication poor customer service
Rated 1 star out of 5
by Alma Evans - Posted on 07 March 2024
Called the practice on Monday 4th regarding sick note to be told it will be ready for collection Tuesday 5th! Called Tuesday 5th to be told nope not ready, to go through ask my gp!! Now on Thursday 7th and still no sick note!! My daughter had an appointment Thursday the 7th and she arrived 15 minutes early and because the receptionist failed to notify appropriate person of her arrival on time, her appointment was then rescheduled for a week later now the 14th march!!! Spoke to practice manger who I must say has a terrible attitude and tone of voice over the phone is actually rude not to mention she doesn’t even listen to someone who is talking constantly interrupts mid sentence. And to follow it up with “the receptionist says others wise” basically calling patients liars!! And then blames my daughter for not using the self service check in!!! Why have front desk staff if patients have to use self services and ask my gp!! This whole set up is a complete and utter joke as well as a waste of time!!! It seems to be you can only ever get seen by a doctor on time and when needed if you have a record of mental health anything else is not important which is a sad fact now a days!! My daughter works full time and is struggling to work at the moment, she can barely even walk and yet the people that should be helping her are doing the complete opposite!! This surgery is poor and some staff members should actually be ashamed of the treatment they give patients!!! They lack basic human decency and understanding!!!
Visited March 2024
Cleveland Surgery has not yet replied.
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Review titled practice manager
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2023
Went to surgery on Thursday 16th october to see the practice manager, she was not in that day but was told by receptionist she would be in tomorrow, Friday 17th october. Friday 17th october, went ot reception to ask to see practice manager, she asked if it was about a complaint, I told her yes, took a seat and waited 55 mins still no sign of practice manager. Went back to reception after waiting 55 mins and ask receptionis if she would contact practice manager and let her know I cannot wait any longer, no call no message to say she would be a little longer before seeing me. I asked the receptionist if she would ask the practice manager to call me and give me a time when I can see her, I do not want a phone call appointment I would like a face to face talk. Is it any wonder i cannot get an appointment to see a Doctor, when even the practice manger doesnt turn up.
Visited November 2023
Review titled Cleveland Surgery
Replied on 20 November 2023
Apologies if you felt that the concern you raised wasn't addressed efficiently by me. I recall our discussion on Friday afternoon and believed we had addressed the confusion that led to your wait at the surgery. I've rearranged a meeting for this week specifically to further discuss your complaint. Thanks Lindsey Morris Practice Manager
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Review titled blood pressure
Rated 3 stars out of 5
by Anonymous - Posted on 10 October 2023
Had my blood pressure monitored for 24 hours at vanessa drive, results very higt took me over to the surgery to be seen today as she was worried about my high blood pressure, and need an appointment today. just had a call back later to say its not urgent and can waite until tuesday 31st of october. tried to book an aappointment for chest infection and knee problems to be told it has to be done by ask my GP i have no idea how this works, where is the point in having a rescponist if they cant book appointments for you. tried on system one to get an appointment no appointment avaliabe despite being urgent. Dissapointed.
Visited September 2023
Review titled Cleveland Surgery
Replied on 14 November 2023
I am sorry to hear of your experience around booking an appointment at the surgery. If you would like to reach out to the surgery I can discuss this further with you, and discuss how our appointment system works. Thanks Lindsey Morris practice Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Debbie Liever - Posted on 01 August 2023
For an entire working week I have tried to ask for help with pain medication.I have personally called and also made requests using Ask My GP. This is after the surgery received a letter from my consultant asking that I have a review and pain medication for nerve pain and suggested fibromyalgia. I have explained this impacts my daily life greatly and day to day movement brings pain as described in the letter from the consultant. I have been deferred,promised a call from the GP and given an appointment which will be a month from the surgery receiving the consultants letter. I cannot get any relief from the pain from over the counter medication.I cannot understand why I would wait a month to then hopefully start getting relief for my condition.
Visited July 2023
Review titled Cleveland Surgery
Replied on 14 November 2023
I regret learning about the challenges you've faced in obtaining assistance for your pain relief. It appears your medication was issued on 02/08/23 based on your records. However, due to the substantial demand for appointments at the surgery, routine bookings are typically scheduled 2-3 weeks ahead. Our capacity to safely accommodate patients is limited, causing anxiety and stress, for which I sincerely apologise. If you would like to delve deeper into this matter, please feel free to reach out to the surgery. Thanks Lindsey Morris Practice Manager
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Review titled Very poor experience
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
It is impossible to get an appointment here, even over the phone or to see a nurse. I would go further than not recommending this practice and actually advise people to avoid it entirely.
Visited October 2022
Review titled Cleveland Surgery
Replied on 29 October 2022
Good Afternoon, I am sorry to hear you have been struggling to get an appointment. We have a full range of appointments for both GP's and nurses both in our surgery hours and our extended hours. If you would like to discuss this matter further you can contact me at the surgery. Thanks Lindsey Morris, Practice Manager.
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Review titled Disappointing service
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
I requested early issue of prescriptions as we were going on holiday, I spoke to receptionist in person and explained when we were going away and that they were due whilst we were away. Husband got his, I got a box of paracetamol, rang surgery they issued thyroxine, rang again and eventually got remaining items Friday afternoon. We were going away but due to illness had to cancel, my tablets would not have been ready before we went. I had an echocardiogram on Monday and was assured the results would be with my doctor before the weekend, held in a queue for 40 minutes on the phone only to be told by the surgery they had not had time to match up the records, not good enough, it is distressing enough being told you have heart failure, and then not to get results does not help. When I first became ill your service was swift and spot on, could not have ask for better treatment but since then follow up has been abysmal
Visited September 2022
Review titled Cleveland Surgery
Replied on 26 September 2022
Hello, I am sorry that the experience you had on this occasion left you feeling upset. We strive to give excellent levels of care and it is of concern when a patient feels that they have received less than this. Unfortunately I am unable to look into your concerns as you have not left your name. If you wish to discuss this further. Please do not hesitate to contact me at the surgery. Thanks
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Review titled Stupid times to make a request. Don't even awnser the phone
Rated 1 star out of 5
by Callum - Posted on 03 May 2022
After waiting over the bank holiday. I have rang up to try get an appointment with the doctors. There not even answering. I rang to cancel an appointment a few months back. With that appointment. The correct people was never told I had canceled it. So got a message asking why I never turned up. Why ask to leave your details, if your canceling an appointment. If your not going to pass a simple message across. For today been trying since 7am this morning on ask my gp and phoning. Got nowhere with both of them. Worse service ever from a doctors. You may as well go straight to John copeland hospital or lincoln hospital. You will have to wait around. Still mostly get a lot of better service from them. Would love to know what there excuse/problem is for not answering
Visited May 2022
Review titled Cleveland Surgery
Replied on 03 May 2022
Good Afternoon, I am sorry to hear of your concern and that you feel let down by the surgery. I am concerned that you had problems accessing our AskmyGP system this morning at 7am, if you want to contact me at the surgery I am happy to discuss both issues with you further. Best Wishes Lindsey Morris, Practice Manager