Clement Road Medical Practice - Ratings and reviews
Reviews
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Review titled No answer on phone
Rated 2 stars out of 5
by Amanda - Posted on 27 March 2024
I have tried to call for an appointment to be waiting over 1 hr starting at position number 9. Called to other number to ve asked for a pin which i dont have. Website is also not working.
Visited March 2024
Clement Road Medical Practice has not yet replied.
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Review titled Sort out the phone queue please.
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2024
The queuing system surely doesn't work. I waited 2 hours 10 mins today to get through to reception. I'm worn out from just waiting. I was number 1 in the queue for the last 45 minutes! Surely the queueing system isn't working.
Visited February 2024
Review titled Clement Road Medical Practice
Replied on 07 February 2024
We are so Sorry for your experience in trying to contact the Surgery. We are aware of this issue and we are trying hard to find a solution. We are happy to discuss this with you if you would like to contact us. We have our website available if you would prefer to message us at: clementroadsurgery@nhs.net.
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Review titled 5* for the professionalism of the receptionist today
Rated 4 stars out of 5
by Rosemary - Posted on 07 February 2024
I was very impressed with the receptionist and doctors yesterday. 1) I was the only one in the waiting room when an irate man came in and started yelling, shouting, swearing, pacing up and down, stamping his feet, waving around a piece of paper and generally complaining very loudly. It was very threatening behaviour. The poor receptionist, who was on her own, remained very calm whilst trying to calm the man down. But even with all this going on, her first thought was to ask me if I was okay. How professional. I was okay but how lovely that she checked. 2) The student doctor together with a locum doctor were very thorough throughout my consultation and I came away feeling positive. Thank you.
Visited February 2024
Clement Road Medical Practice has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2023
I've spent an hour this morning trying to get an appointment only to find an automated system that is demands I set up an account and pass number. Getting hold of an actual human being is almost impossible. I then went on line only to find a series of dead end and a need to sign up to Patient Services and assign my GP surgery to it. I need a Dr's registration letter to do. Snag is I can't get hold of a human being to ask for one. I've now got to turn up in person this afternoon to see if I can get an appointment.
Visited December 2023
Clement Road Medical Practice has not yet replied.
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Review titled extremely poor practice
Rated 1 star out of 5
by Mark Thorns - Posted on 23 November 2023
Sent for blood tests at Rowley Hospital. When I arrived I was told Clement Road had not sent a blood test request form ( As they told me they had ) So the visit was a waste of time and money ( £14 in Taxis ) Tried to phone them but after 3 hours waiting I gave up. This surgery is a complete joke and needs to be put in special measures asap.
Visited November 2023
Clement Road Medical Practice has not yet replied.
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Review titled New system
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2023
After changing to the new system it’s very hard to get through, I was number 6 in the que and it took me 2 hours to get to 1 then when I did get to number 1 I got cut off. Not ideal for people who have to work etc… before this there wasn’t an issue at all now it’s just a mission to get through
Visited December 2022
Clement Road Medical Practice has not yet replied.
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Review titled New answer service
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2022
Hate the new answer service, I am all for progress but this system as taken the practice backward, waited on the phone in position 2 for half an hour, come one o'clock line goes dead, bring back the old system.
Visited October 2022
Clement Road Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jaz - Posted on 18 July 2022
Been with clenent road medical centre for a very long time The doctors are very caring and professional and ladies on reception have also been helpful
Visited July 2022
Clement Road Medical Practice has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2022
Managed to get an appoint very quickly (due to a cancellation which came in just prior to my tel call) Receptionist was very helpful. Doctor was very though listened and explained things very carefully re possible diagnosis and suggested tests treatment and follow up. Very pleased with the service.
Visited July 2022
Clement Road Medical Practice has not yet replied.