City Road Medical Centre
276 Dudley Road, Birmingham, B18 4HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficult to access never answer the phones
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
Tried to contact my GP after the bank holidays after Christmas in the afternoon no one answered the phones and there was a message that they were closed. They should have been open to 6:30. I visited the new building there is no intercom, doors closed not able to speak with anyone ended up going to A&E.
Visited December 2024
City Road Medical Centre has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2024
Have been waiting at the surgery for an hour I came 10 minutes before my appointment everyone that came after me has been served yet I am still waiting here and when I asked them they say their busy
Visited November 2024
City Road Medical Centre has not yet replied.
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Review titled Lovely experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Registered here recently. Have had excellent care so far with very kind nurse who did my nhs health check which was very thorough.
Visited October 2024
City Road Medical Centre has not yet replied.
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Review titled Awful gp - does not take mental health seriously
Rated 1 star out of 5
by Amber - Posted on 08 July 2024
I recently got the courage to finally go to the doctors about my mental health (I never go to the doctors for anything so to make this appointment means I am seriously suffering) I explained to the doctor that I have never suffered with mental health but the last month I have not been able to leave the house, have constant fear and my personality has completely changed. Straight away the doctor interrupted me and said I need to do breathing exercises and that will stop the anxiety. Never in my life have I felt so unheard. Before visiting the doctors I have been going privately to CBT and doing all I can to try and fix this myself. The doctors was my last resort and this is exactly why I didn’t go to them sooner. After being told all I can do is “breath” I then begged if there was anything else we could do. The doctor then said “I don’t prescribe antidepressants in my surgery, it’s not how I do things”. I had never been so upset. Never have I wanted to be on any type of medication but being unable to leave the house or enjoy life, I thought I would get more support. The appointment lasted 5 minutes and I left feeling more down than when I walked in. The doctor did not care, and did not understand mental health I will never use this gp practice again and I urge anyone suffering with mental health to avoid at all costs I suggest that you train your doctors in mental health and how they can support their patients. No referral for therapy, no talk of medications. Nothing. I am disgusted
Visited May 2024
City Road Medical Centre has not yet replied.
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Review titled Untrustworthy
Rated 1 star out of 5
by Elizabeth - Posted on 02 May 2024
I left a honest comment on google as I had received a link from the practice. My review was taken down as I had stated the access to a GP was poor as the receptionist have been instructed in their non medical trained 'computer says no' minds to screen your symptoms and direct you elsewhere. Anyone but a doctor. The staff must be working on management instructions as it is rated as excellent. Take the 5star reviews on google with a punch of salt. I fear a patient will come to harm if they are not persistent in getting to see a doctor.
Visited April 2024
City Road Medical Centre has not yet replied.
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Review titled Use of Zero Tolerance To Silence Patients
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
I was asked to use the practice site to write any issues I had with the service I had received. When I did I was told that my expectations were unreasonable and if I repeated the request ( for a more comprehensive look at all my issues at one consultation and not 1 on its own at each visit) I would be removed under zero tolerance policy.
Visited October 2023
City Road Medical Centre has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
New patient here and have a great experience each time I have contacted the surgery with friendly receptionists and caring doctors. Had my appointment and tests all within one week! Really happy I joined here, keep up the good work!
Visited July 2023
Review titled City Road Medical Centre
Replied on 07 September 2023
Dear Anonymous Patient, Thank you for your kind feedback. We will ensure to share this with our team. Thanks again, City Road Medical Centre