City Health Centre - Ratings and reviews
Reviews
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Review titled very bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
After a full one hour waiting for them to get round to speaking to me(phoned 08.40 answered 09.30 was told too late for them to complete triage form, all I needed was to extend fit note but they wouldn't do anything and was told I had to phone next day at 8am. Why? Couldn't they just take a message and sort out. In recent years this practice has gone rapidly downhill
Visited January 2024
Review titled City Health Centre
Replied on 22 January 2024
We are sorry to hear you have been dissatisfied with processes. We are unable to comment on individual cases. Please contact a member of our management team on 0161 839 6227 to discuss.
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Review titled Terrible practice. A complete failure.
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Every time I request my repeat prescription it is rejected. I am asked to come in for an asthma review and until I do, I cannot pay for, and receive my inhalers. So I come in for an asthma review, which never seems to be logged by the practice, so next time I request the prescription, I am told I need an asthma review. I have to phone, and wait on hold for between 30mins to an hour. Then wait around a week to receive an appointment. All of this just to receive a repeat prescription. Your service is truly appalling. The lack of empathy received during phone calls is alarming.
Visited October 2023
Review titled City Health Centre
Replied on 19 October 2023
We are sorry to hear you are having difficulties with our prescription and asthma review processes. So that we can investigate the concerns you have raised, please contact a member of our management team on 0161 839 6227 to discuss. Thank you. Practice Manager
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Review titled Nice staff but inefficiently run
Rated 2 stars out of 5
by Anonymous - Posted on 24 September 2023
I've wasted a lot of my time over the years turning up to appointments only to see nurses who are unable to prescribe what's needed or unnecessarily because the triage was improperly conducted. Last year, just to get the contraceptive pill, it took 2-3 visits to the surgery, a phone call with a clinician and a follow up phone call because my prescription wasn't issued. It took about a month just to get to this point, which left me without my usual contraceptive for several weeks while I was on holiday. This time round, I requested a cervical screening because I couldn't remember when I had it last and it felt about time. I mentioned this on the online consultation form. I was asked to book an appointment so I assumed my record had been checked. However, I was told on turning up to the appointment that it wasn't due. So again, I wasted my time on yet another unnecessary appointment. Additionally, there seems to be a disconnect between the triage and your record because I was told to make an appointment when I already had one. After I missed the phone call from the surgery, I called to make an appointment straight away. I was told it was because admin staff conduct the triage and can't view your record that I was misadvised to make an appointment. Surely, in times when NHS resources are scarce, this is not the most efficient way to run a practice? In the past (pre-COVID), it would have been a quick phone call to make an appointment and a 10 min appointment with a doctor. That would have been final and not the protracted saga of today.
Visited September 2023
Review titled City Health Centre
Replied on 06 October 2023
We are sorry to hear you have been dissatisfied with our appointment processes. So that we can investigate the concerns you have raised, please contact our Governance Team Telephone: 0161 337 2254 (Monday-Friday, 8:30am-5pm) Email: gtd.feedback@nhs.net Patient feedback is extremely valuable and is used to try and continuously improve services across all the areas we operate. Kind regards Practice Manager
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Review titled Poor experience of the Health Centre
by thubanmf74 - Posted on 23 March 2023
Since been transferred here trying to obtain information and details, as well as medication and treatment and continues to be problematic. Emails are endlessly ignored and I often find myself having to go to 111 because repeatedly requests are ignored, and leaves me reliant on using other people's medication to manage known ongoing conditions. I consider this practice to be unacceptable and in fact dangerous, however I'm left with no other options. I'm not consulted over decisions made regarding my health care, and even after decisions have been taken without my knowledge the first time I hear about it is when I receive information via text and post. Assurances made that someone will get back to you exactly don't happen, and then when you raise this you find that you have two then endlessly repeat the same information over and over again. In the meantime whilst receiving the above treatment, of course the expectation is that you will treat them better than they treat you.
Visited March 2023
Provided by Care opinion
Review titled City Health Centre
Replied on 16 February 2024
We are very sorry to hear of your difficulties in regards to your medication and treatment. Please if not already done so - contact the surgery and ask to speak to a member of the Management team who will do their upmost to address your concerns.
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Review titled It's not actually open
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
Despite this very nhs website saying it is, there is no walk-in at this centre. I travelled in to Mcr centre feeling like death warmed up on a crammed tram to cross thronged streets, only to find no service and the most unhelpful staff imaginable as I wheezed out of breath. Potential bronchitis with an asthmatic - not interested. They didn't make any recommendations of where else I should go or what I could do. Appalling.
Visited November 2022
Review titled City Health Centre
Replied on 10 February 2023
I am sorry to hear that your contact with the practice did not meet your expectations. Your feedback is very important to us and we are always disappointed when things don't go well. If you would like us to look into the concerns you have raised, please contact our Governance team on 0161 337 2254/gtd.governance@nhs.net Kind Regards Operations Manager
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Review titled Excellent GP Surgery
Rated 5 stars out of 5
by Francesca C - Posted on 15 July 2022
This practice I’ve found to be excellent - the best service I’ve ever had. So modern and no hanging on calls to reception pleading for an appointment! After submitting the online form with description of symptoms, triage text me within 10 mins to say a GP would call me on the same day. He called within 30 mins of the text, I couldn’t believe the quick service. Very impressed with his manner and listening to what I said. I felt as if he was genuinely interested and certainly I didn’t at all feel rushed. I was issued a prescription to my pharmacy which was convenient to collect. Really impressed how efficient it was and no difficulty in filing in a form, it’s so simple - I much preferred getting to the correct person first time than hanging on the phone and going through my details over and over to a busy receptionist. Great service and I would highly recommend this practice to anyone. I was able to choose which pharmacy I got my prescription as I find others quicker and friendlier than the one in the same building.
Visited July 2022
Review titled City Health Centre
Replied on 16 February 2024
We are very pleased to hear that you are happy with the care and treatment you received from our staff here at City Health Centre. It is always encouraging for staff to receive positive feedback. We value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. We will ensure that your comments are shared with our team. Thank you.
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Review titled Unregistered twice & got wrong test results
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2022
I used the practice for around 4 years mostly for taking regular blood tests for a health condition: the doctors and nurses I have dealt with are generally nice and competent, and obtaining an appointment was fairly easy most of the times (that is if you have the patience of waiting on the phone listening to a repetitive tune for several minutes - but then what services don't follow that pattern in this country?). However, I have no idea what is wrong in their computer systems or else, but I somehow got unregistered from the practice _twice_ without me requesting it: didn't change GP, didn't move houses - I simply received an email reading that my request had been received and the Patient Access account locked. Another time I got mixed-up test results: had done one of my blood tests, and I received another person's urea analysis instead. I highly recommend avoiding this practice, as I fear elder or other vulnerable people might be seriously impacted by such "mistakes".
Visited June 2022
Review titled City Health Centre
Replied on 16 February 2024
We are sorry to hear of your experience with our service and the registration process. So that we can investigate the concerns you have raised, if you have not already done so, please contact a member of our management team on 0161 839 6227 to discuss.