Churchill Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent surgery
Rated 5 stars out of 5
by GrannyJan - Posted on 02 April 2023
My appointment was very informative, reassuring, and very good advice. Good face to face time, came away feeling so much more positive. Thank you.
Visited March 2023
Review titled Churchill Medical Centre
Replied on 06 April 2023
Dear Granny Jan, Thank you for your feedback and taking the time to express this. I am so pleased to receive your positive comments and this will be passed onto the team. Regards Interim Practice Manager Shirley Stewart
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Review titled Excellent surgery
Rated 5 stars out of 5
by GrannyJan - Posted on 02 April 2023
My appointment was very informative, reassuring, and very good advice. Good face to face time, came away feeling so much more positive. Thank you.
Visited March 2023
Review titled Churchill Medical Centre
Replied on 06 April 2023
Dear Granny Jan, Thank you for your feedback and taking the time to express this. I am so pleased to receive your positive comments and this will be passed onto the team. Regards Interim Practice Manager Shirley Stewart
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I have not seen my doctor for over a year no, Every time I ring I'm then on hold over 30minutes to always be told there's no appointments, Just passed straight to 111 with out being asked what is wrong or even being offered for doctor to call. Obviously a small surgery with to many patients
Visited January 2023
Review titled Churchill Medical Centre
Replied on 27 January 2023
Dear patient, Thank you for your feedback. I'm sorry to hear that you have had difficulty in accessing our appointment system to see or speak to a doctor, and also having to wait in the queuing system for your call to be answered. Our telephone lines are extremely busy particularly between the hours of 8am – 11am. All call handlers manage the calls as quickly and efficiently as possible ensuring they give each caller the time that is needed to manage their requests. We operate a booking on the day appointment system and we can also offer pre bookable appointments for the Saturday clinic at a nearby practice. We offer 100-120 appointments a day. When all the appointments have been filled due to full capacity reception staff are advised to ascertain from the patient what their symptoms are and will seek medical advice from the duty doctor team based on the clinical urgency of each case. I apologise that you were not informed or asked what the reason was when you contacted the practice and this will be feedback to the team and reminded to follow protocol. Any non-urgent routine cases patients will be asked to call back the following day or call 111 for medical attention if they feel they cannot wait until the next day. If you still require medical attention please contact the practice on 0208 430 7020 or you may wish to complete an e consultation when available by visiting our practice website on www.churchillmedical.nhs.uk If you would kindly make yourself known to the practice and ask to speak with the Interim Practice Manager Shirley Stewart or you can send an email for my attention at nelondonicb.churchillhealthcare-enquiries@nhs.net I would be happy to discuss this further. Kindest regards Interim Practice Manager Ms Shirley Stewart
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Review titled Always excellent
Rated 5 stars out of 5
by Ann Barker - Posted on 21 January 2023
I recently had a telephone appointment with the surgery pharmacist. She was lovely to speak to and has a kind and thorough approach. I felt well cared for and reassured. My overall experience with Churchill Surgery is always positive.
Visited January 2023
Review titled Churchill Medical Centre
Replied on 23 January 2023
Dear Ann Barker, Thank you for your lovely comments to the surgery pharmacist and this will be bought to her attention. We are pleased that your overall experience at the practice is of a positive one and we will continue to provide a high level of customer care service to all our patients. Regards Interim Practice Manager Ms Shirley Stewart
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Review titled Always excellent
Rated 5 stars out of 5
by Ann Barker - Posted on 21 January 2023
I recently had a telephone appointment with the surgery pharmacist. She was lovely to speak to and has a kind and thorough approach. I felt well cared for and reassured. My overall experience with Churchill Surgery is always positive.
Visited January 2023
Review titled Churchill Medical Centre
Replied on 23 January 2023
Dear Ann Barker, Thank you for your lovely comments to the surgery pharmacist and this will be bought to her attention. We are pleased that your overall experience at the practice is of a positive one and we will continue to provide a high level of customer care service to all our patients. Regards Interim Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Agi - Posted on 25 November 2022
Appointment with nurse Deirdre. Very professional, has a very calming caring manner. The practice offers a variety of services appointments available either face to face or telephone. I have found that by taking the time to learn how the practice operates if I have a medical issue that needs addressing I do not have a problem speaking with a doctor. I plan for my routine appointments in advance, make sure I ask who is the best person to deal with my issue example could a nurse deal with this for me. Keep up the good work. Thank you for providing a great service in very difficult times.
Visited November 2022
Review titled Churchill Medical Centre
Replied on 25 November 2022
Dear patient, Thank you for your feedback which is very much appreciated. This will be shared with Nurse Deirdre. I'm pleased to hear that you were provided with a high level of service to your satisfaction, and you were also given additional informative information about the appointment system. Your kind comments will also be highlighted to the rest of the team. Regards Interim Practice Manager Ms S Stewart
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Able to see a Dr face to face as various issues re stroke, asthma and possible heart issues. Spent time going through issues and awaiting follow up consultations including blood tests
Visited October 2022
Review titled Churchill Medical Centre
Replied on 13 October 2022
Dear patient, Thank you for your feedback. I'm pleased you were satisfied with the service provided and this will be passed onto the team. Regards Interim Practice Manager Ms Shirley Stewart
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Review titled Efficient Practice
Rated 5 stars out of 5
by Terry Gurry - Posted on 07 October 2022
We were on time for our flu vaccines and were ushered in immediately. Our details were checked and agreed. My wife was first and mine followed shortly. Absolutely no problems and were soon on our way home.
Visited October 2022
Review titled Churchill Medical Centre
Replied on 10 October 2022
Dear Mr Gurry, Many thanks for your kind comments which will be passed onto the team. I'm pleased that you were satisfied with the service provided. Regards Interim Practice Manager Ms Shirley Stewart
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
The practice is very helpful and the doctor is understanding, time for you for any questions you not been hurry to have the next patient in.
Visited October 2022
Review titled Churchill Medical Centre
Replied on 10 October 2022
Dear patient, Many thanks for your kind comments which will be passed onto the team. We're pleased that you were satisfied with the service given and we strive to continue to provide good customer care and medical attention to all our patients. Regards Interim Practice Manager Shirley Stewart
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Review titled Excellent service
Rated 5 stars out of 5
by Sue G - Posted on 07 October 2022
Attended for my flu vaccination. Arrived 4 minutes early, was greeted immediately by nurse. Both nurses very friendly, had a little joke and left 2 minutes later, vaccination complete.
Visited September 2022
Review titled Churchill Medical Centre
Replied on 10 October 2022
Dear Sue G, Many thanks for your comments which has been passed onto the team. I'm pleased to hear you were satisfied with the service provided and we will continue to strive to give a high level of service to our patients. Regards Interim Practice Manager Ms Shirley Stewart