Church View Surgery - Ratings and reviews
Reviews
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Review titled Shocking GP system
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2022
Its impossible to get an appointment here. You spend anything from 20-45mins, day after day starting at 8am in a queue to get an appointment, to no avail! I got to no.1 today and then the phone went dead, i was fuming after spending a night in pain with little sleep. To book an appointment online for my 15 yr old son from the middle of Aug, 1st available one was 17th October, and this wont even be a face to face one. Personally been having health issues since January 22 and not once have i actually seen a dr in the flesh. This is a totally unacceptable service, and i will be looking to change GPs for my family.
Visited August 2022
Review titled Church View Surgery
Replied on 10 October 2022
Dear Patient, thank you for your feedback on the practice appointment system and the problems you experienced when ringing the surgery. The practice offers appointments, both face to face and telephone consultations on a daily basis. If all appointments have gone for that day, you will be signposted to an appropriate service or asked to call back the following day for a routine appointment. If you are unsuccessful after 3 consecutive days of attempting to obtain a routine appointment you will be offered a routine appointment for the future. Unfortunately, there can be a wait when trying to contact the surgery at 8am in the morning as this is when all the daily appointments are released, and you will be placed in a queue to speak to a receptionist, but this is on a first come, first served basis. The practice also offers online appointments, and these are released weekly for the following 3 weeks. We have taken on board comments from patients stating they were not aware of the 3-day rule and have now sent texts out to the practice population informing them of the practice appointment protocol. We have also highlighted this in the waiting room, on notice boards and on the practice website. This information can be found at: www.churchviewsurgery.co.uk Your feedback will be discussed at the next Patient Participation Group Meeting and also with the whole practice team at the next practice meeting. I would like to encourage you to join the PPG to put forward any suggestions or new ways of working to the practice. To join the PPG please contact the receptionist on 01384566929. We also run an inhouse complaints procedure. Please contact me on the above telephone number if you wish to discuss this further. Sharon Cooksey (Practice Manager)
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Review titled Very good care and attention.
Rated 4 stars out of 5
by Maureen - Posted on 16 August 2022
Recently been feeling quite poorly but when I phoned to tell them my symptoms was seen very swiftly and diagnosed.the follow up care had been excellent.I was one of these people who thought care had gone out of the window since covid.how wrong was i?.thanks to you all,there when I needed you and now starting to feel much better .
Visited August 2022
Review titled Church View Surgery
Replied on 16 August 2022
Dear Maureen, Thank you for your very positive feedback and kind comments. It's nice to know we're making a difference as the practice is working harder than ever to meet the needs of our practice population. I will pass your feedback on to all members of staff at the surgery. If you are interested in joining our Patient Participation Group to provide feedback and suggestions for improvements for the future please contact Tracy Edwards (Assistant Practice Manager) on 01384566929. Many thanks, Sharon Cooksey (Practice Manager)
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Review titled Worrying
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2022
The receptionists were extremely unprofessional and rude over 3 days when i called the surgery trying to book a doctor's appointment for my 5yr old child . My main concern was when they started trying to make clinical decisions for my child including telling me i should have gone to the pharmacy and that my child did not need to be seen by the doctor . Surely as a parent i know my child enough to know when to seek medical help and by the time i decide to seek help from the doctor it means i've probably tried everything possible and didnt work . I found it rather disturbing because i dont think they realise that sometimes they could actually be putting people's lives at risk by denying them the help they seek .
Visited May 2022
Review titled Church View Surgery
Replied on 01 August 2022
Dear patient, Thank you for your feedback. I'm sorry you were not happy with the service you received whilst trying to book a doctors appointment. I would like to assure you that the receptionists do not make any clinical decisions at the practice. The GPs have provided the reception team with clear protocols to follow and a flow chart of questions to ask to ensure they signpost the patient to the correct service. I would also like to stress that although they signpost on to other, more appropriate services you are still able to refuse other services and receive an appointment at the practice. The practice offers telephone consultations, video consultations, face to face consultations which can be booked via telephone or on line via patient access. We also offer electronic messaging via Accrux and eConsult. Please see the practice website for services available within the practice www.churchviewsurgerycradleyheath.co.uk To allow me to investigate this matter in more detail please contact the surgery on 01384566929. I would like to invite you to join the Patient Participation Group to put forward new ideas for shaping the practice in the future. If you are interested in joining the PPG please contact Tracy Edwards (Assistant Practice Manager) on reception.churchview@nhs.net The practice will discuss your comments in more detail during the next practice meeting. Many thanks, Sharon Cooksey (Practice Manager)
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jacqueline Emery - Posted on 05 April 2022
Had a telephone appointment on Friday GP had me come to the surgery straight away. She was very thorough, very nice, put me at ease and very helpful.
Visited April 2022
Review titled Church View Surgery
Replied on 01 August 2022
Thank you for your kind comments. I'm glad you're happy with the service provided by the practice. I will pass this on to the rest of the practice team. If you are interested in joining the Patient Participation Group please contact Tracy Edwards (Assistant Practice Manager) on reception.churchview@nhs.net Sharon Cooksey (Practice Manager)