Reviews

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1. Review titled Not helpful and near impossible to get an appointment

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 21 February 2024

   Its always difficult to get seen at this GP, I rang at 8:15 (when they open) multiple mornings and couldn't get in. Was told to use the Patches online service instead but new requests were unavailable on this also. I only got an appointment through a 111 recommendation. I went in for a personal feminine issue and was given a male doctor, which I did not mind, but he seemed uncomfortable, awkward even, discussing issues of a personal matter with me. And then he told me to collect some sample test kits from the reception that I had to return. No clear information on what I needed to get or what I needed to do, I had to question him on what to do and where to return them - it was just assumed I had done this before and knew what to do but I didn't and I was nervous. Luckily a nice female nurse helped me once I was in the reception, but I would have rather received the full thorough information in the first place. And then not until getting home have I realised the samples do not even provide instructions for how to collect samples, so I have had to find instructions online. The nurse that carried out my smear was lovely, very sweet and helpful and treat me like a person, but I feel like the GP did not provide care in a way that felt I had been fully listened to.

   Visited February 2024

   Report as unsuitable

   Church View Surgery has not yet replied.

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