Christchurch Medical Practice
Christchurch Medical Prac, 1 Purewell Cross Road, Christchurch, Dorset, BH23 3AFContact details and opening times
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Reviews
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Review titled Very poor response to old patient.
Rated 1 star out of 5
by James E Hatton - Posted on 23 October 2023
I have a severe chest infection, breathing difficulties and green sputim. I am normally a very fit man, cycling at least 100 miles weekly. This chest infection has inflicted my health dramatically. I need a GP appointment but negligence this computer system is madness. I certainly don't remember being asked about this new computer system. Very poor patient care and service. May I remind you that you are paid by the NHS to provide an acceptable service to your patients.
Visited October 2023
Review titled Christchurch Medical Practice
Replied on 06 November 2023
Dear James, Thank you for taking the time to review our service. We are sorry to hear that our service fell below your expectation. I can see from your record that you did speak with a receptionist and received an appointment with a GP. I do hope you are feeling better. Dear Janet, Thank you for taking the time to review our service. We are sorry to hear that your experience fell below your expectation. Earlier this year, we communicated the new system to our patients. The government has mandated GP surgeries to introduce new systems to manage demand and patient expectations in light of the increasing pressures on the NHS and healthcare services in the county. By using the new system, we can efficiently identify the needs of all patients and provide the most appropriate service within an appropriate timeframe. This new approach allows GPs to spend more time with patients while utilizing other clinicians who specialize in specific health needs. We do, however, appreciate that this new way of working is not suited to everyone. In these circumstances, patients can call or ask via the Reception desk for an appointment without the need to complete an eConsult. We understand that not everyone may agree with this change in the way General Practice operates. Nevertheless, we remain committed to providing our patients with the quickest and most appropriate medical assistance possible. Best regards, Christchurch Medical Practice.
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Review titled Total lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
It would appear there is no way patients are able to speak to anyone only via E consult ! Having put in an E consult some 3/4 weeks ago I am still waiting for a resolution. Referral to hospital incorrectly submitted , I wouldnt have known had I not spoken to the hospital could have been waiting indefinitely for an appointment On contacting the surgery you are not allowed to speak to the doctor : the secretaries; the practise manager , in fact the patients have no redress at all No one appears to be bothered , no one comes back to you Does the practise manager care what is going on ? Clearly no when you read the reviews Such a shame , it used to be a well run surgery
Visited July 2023
Review titled Christchurch Medical Practice
Replied on 19 July 2023
Dear Patient, Thank you for taking the time to provide feedback. We value all feedback, positive or negative, as it helps us to improve our service for patients. We are sorry to hear that you've had a poor experience. Our phone lines are available throughout practice opening hours for queries. I'm sorry that you have not been able to speak to someone on this occasion. Our Practice Manager and Partners care very much about the service and the experience of patients. To help us investigate this matter, please can you send us an email on cmp.reception@nhs.net with your full name, date of birth and a brief description/timeline of events. Thank you again for bringing this to our attention. Best regards, Christchurch Medical Practice
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Review titled Dreadful communication
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Have cause to have contacted gp several times in last few months. Each time has left me in tears. When you finally reach a gp or nurse they are fine but trying to get some response when you are ill, scared or desperate is completely soul destroying. Once my current problem is solved I will definitely endeavour to change practices.
Visited July 2023
Review titled Christchurch Medical Practice
Replied on 13 July 2023
Dear patient, Thank you for taking the time to review our service. We are sorry to hear that you have had a negative experience. We value all feedback as it helps us to improve out patient journey. To help us look into your experience, please email us on cmp.reception@nhs.net with your Full name and date of birth along with details of your experience. Best regards Christchurch Medical Practice
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Tried to ring to speak to some on advice of a paramedic but that is not possible, directs you to e consult which takes up to 3 days to get a response. There are options to complete e consult over the phone or another option to speak to a person but these are constantly engaged. Its almost like patients are an inconvenience. Appalling service and would not recommend to anyone. Taking steps to move to another surgery
Visited May 2023
Review titled Christchurch Medical Practice
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to provide feedback of our service. We are sorry to hear that you have had a negative experience. We have recently introduced the use of eConsult for appointments to manage the demand on our phone lines and appointments. The eConsult submissions are monitored by our dedicated Care Navigation team who will identify any submissions that need urgent attention with an appropriate clinician. This has helped us to navigate our appointment requests to ensure that our patients with urgent needs are offered care in an appropriate timeframe. We are aware that our phone lines are very busy, and we encourage our patients to get in touch using other methods if they are able to keep the lines available for those who need to get in touch urgently or who need additional support. We would like to assure you that our patients are not an inconvenience. We frequently review feedback to work on improving our service for our patients. Please do submit an eConsult or contact us if you still require medical advise from the practice. Best regards Christchurch Medical Practice
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Review titled Caring practice
Rated 5 stars out of 5
by Dawn Allan - Posted on 16 May 2023
We have been patients of the Barn Surgery for over 30 years. As far as we are concerned, the treatment we have received has been first class from all the receptionists, phone amswerers, blood testers,practise nurses, doctors and all the back room staff. Ofcourse like everyone else there have been one or two slip ups but as far as we are concerned we ate very happy, contented patients, very grateful to Christchurch Medical Practice.
Visited May 2023
Review titled Christchurch Medical Practice
Replied on 17 May 2023
Dear Dawn, Thank you for taking the time to provide feedback on our service. We love to hear about positive experiences from our patients and we are so pleased to hear you are happy with our service. We will pass your kind words on to the team. Best regards Christchurch Medical Practice