Chobham & West End Medical Practice - Ratings and reviews
Reviews
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Review titled Very helpful staff.
Rated 5 stars out of 5
by Janice Wallace - Posted on 05 January 2024
We recently moved to area and joined practice. We have had a couple of medical issues. All the staff have been very polite, professional and helpful. Very happy with service we have received so far.
Visited January 2024
Chobham & West End Medical Practice has not yet replied.
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Review titled Can't actually help &/or never has appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Dropped a referral form in 3 weeks ago and advised the doctor will review in between clients, called repeatedly throughout to check progress. Called back to check again and now told I need an app call at 8. Call at 8 and no appointments ever available - also can't pre-book as again no appointments available. I wonder what this surgery actually does when there are never any appointments?! and the right hand clearly doesn't speak to the left hand. Reception utterly useless
Visited June 2023
Review titled Chobham & West End Medical Practice
Replied on 09 June 2023
Dear patient, I am sorry to hear of your experience with the surgery and thank you for your comment. Your feedback is important to us as we strive to provide the best medical care, therefore we take your concerns seriously. Please use the online form found under Feedback & Complaints on our website and we will endeavour to assist you further. Practice Manager
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Review titled Impossible to get help
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
The worst surgery I’ve ever attended. I have been struggled with them since 2021 to get diagnosed correctly. From the original doctor forgetting to order blood tests to the most unfriendly, unhelpful receptionist my experience has been terrible. I am now waiting to get treatment but unable to even book an appointment. When you try to explain anything over the phone you’re just talked over and palmed off. I am truly at a loss as to where to turn to for medical help now. Do not move to this surgery!
Visited June 2023
Review titled Chobham & West End Medical Practice
Replied on 12 June 2023
Dear Patient, Thank you for your feedback. A patient’s journey at Chobham & West End is important to us and I apologise that you have not had a good experience. Demand is significantly greater than capacity at the surgery however I understand how stressful it can be when you require and appointment and how frustrating diagnoses can be and sympathise. Can I ask you to please use our online form under Feedback and Complaints on our website so that I can look into your record and hopefully be able to assist you further. Kind regards, Practice Manager
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Review titled Ring back at 8am....
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
Something is broken at this practice, many years ago it used to be really good, and I felt lucky that we had such a surgery in the village. Now - it is just the same old repetitive response every time you phone for an appointment - "no appointments, ring back at 8am". Guess what happens at 8am when dozens of people all ring the surgery at the same time. It's engaged all morning, or you have to wait on-hold in a long queue. When you do finally get through and its full again - you are told to ring back at 8am tomorrow again, and so the cycle goes on. A ridiculous and unsustainable working model that delivers no value to the patient. A real shame.
Visited April 2023
Chobham & West End Medical Practice has not yet replied.
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
Impossible to get through for the 8am emergency slots Impossible to speak to anyone during the day No option to email Reception can be utterly unhelpful (one good one there is helpful) Impossible to get an appointment within a month if you do manage to get through Impossible telephone appointment system involves waiting all day for a 10 minute phone call, effectively wiping out the whole day (I work so particularly difficult). They say it is morning or afternoon slots, but never is. If you miss your phone call because you happen to be trying to pick up your children from school, you have to wait another 6 weeks to repeat the farce. If you want actual treatment, don't bother looking for it here.
Visited November 2022
Chobham & West End Medical Practice has not yet replied.
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Review titled Appointment for my 8 week old
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
This morning I tried to book an appointment for my 8 week old baby to see a GP. After waiting on hold for 45 minutes I was told by reception that there were no appointments available and that I was to call 111. I reiterated the age of the baby and still the same answer. Not even a suggestion of a phone conversation with the GP. A patient of this age should be a priority. I felt as though I was completely fobbed off.
Visited September 2022
Chobham & West End Medical Practice has not yet replied.
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Review titled Total breakdown of service
Rated 1 star out of 5
by Deb K - Posted on 20 September 2022
Just needed a pratice nurse to check my my wound after spinal surgery... possible infection. No emergency appointment today.. no appointment at all for over a week! No consideration of sepsis, no empathy, no humanity.. shame on you. What more is there to say?
Visited September 2022
Chobham & West End Medical Practice has not yet replied.
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Review titled Triage
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2022
I am appalled that my 8 week old granddaughter (6/52 premature) mother phones to request. Appointment or Dr call back 45 minute wait to be informed by receptionist No appointments call 111 asked again re enforcing babies age and unwell same response However 111 called and they called surgery Dr called back and offered appointment that afternoon Call 111 .
Visited September 2022
Chobham & West End Medical Practice has not yet replied.