Chiswick Medical Practice
95 Burlington Lane, Chiswick, London, Greater London, W4 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pre-operation support
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2025
I’ve been trying to secure some medication from my GP in readiness for an operation. It’s been a struggle over the past two weeks - as the surgery continues to embed the merger and Klinik. Today, I managed to speak with a long-standing member of the team (I’m not able to provide a name in this review) and she was her usual brilliant-self! A good listener, kind and sensible - my medication was organised within minutes. Huge thanks to this member of staff for her professionalism and care.
Visited April 2025
Chiswick Medical Practice has not yet replied.
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Review titled Great GP and practice in general
Rated 5 stars out of 5
by Carmen.Cardashian - Posted on 13 March 2025
As I am recovering from a heart intervention, I need help with medication and support. I am very happy with the attention I received from my GP and the receptionists. Very fast response and very helpful with whatever matter I needed help. I would recommend this medical health practice to everyone in need of quick and caring attention.
Visited March 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Welcoming practice
Rated 5 stars out of 5
by Sarah Christian - Posted on 07 February 2025
I came in for a health check with one of th nurses who was incredibly friendly and thorough with all the checks required. It was carried out in a very clean environment and she answered all of my questions 10/10
Visited February 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
Had tests between Nov and Feb. Everyone I came into contact with was friendly, professional and efficient. Special mention for the doctor who was really professional, informative and supportive. A great team. Thank you.
Visited February 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Doctors certificate for a carer's parking permit
Rated 1 star out of 5
by Rebecca - Posted on 25 February 2025
I look after an elderly patient of this surgery who needs help from carers. I do not live in London but last October I went to the surgery and dropped off the Hounslow Council form and a stamped addressed envelope with a note explaining what was required and providing my details so that I could pay if there was a charge. Nothing happened, so I emailed the surgery the form, but still nothing happened. In January, I rang the surgery and was told the process I needed to follow to get a doctor's certificate, which included me posting the surgery the form and another stamped addressed envelope. Three weeks ago, I received an email asking me to pay £42, which I did on my friend's behalf. I had a couple of phone calls before I received the invoice but I've heard nothing since. My 97-year old friend's need for care has increased since last October but I appear to be no closer to getting the doctor's certificate despite spending £42 three weeks ago. It's utterly appalling.
Visited February 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Dear Rebecca, Thank you for taking the time to share this, and I’m very sorry for the delay and difficulty you've encountered. Supporting carers and vulnerable patients is extremely important to us, and it’s clear that the process in this case has not worked as it should. We apologise for the poor communication and the unacceptable delay, particularly given your friend’s increasing care needs. I will personally ensure look into this. Please contact me directly at the email below so we can resolve this as a priority. Kind regards, Amanda Meehan Practice Manager nhsnwl.patientexperience.cmp@nhs.net
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Review titled Very efficient practice
Rated 5 stars out of 5
by Susmita Patel - Posted on 13 February 2025
The reception and the secretary were very very helpful every time I have been in Wellesley rd pesticides .
Visited February 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
My appointment was actually at Wellesley Road practice.My appointment was at 11.20 a.m and I was actually seen at 11.a.m.I was greeted by a very friendly bubby nurse who immediately put me at ease.The nurse was very informative and explained everything to me,I did not feel rushed at all and all my questions were answered.The nurse is a credit to the surgery.
Visited January 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2025
I wanted a medical report. One of the staff called me and was very gentle. She aiding me with all my needs and made sure everything i wanted use done properly.
Visited January 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your kind feedback — we're really glad to hear your request was handled promptly and that you had a good experience. We'll share this with the team!
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Review titled Useless
Rated 1 star out of 5
by Sara Parfitt - Posted on 06 March 2025
I had more than 40 satisfactory years as a patient registered with the Wellesley Road Practice. I have had a really horrible time since the merger. The staff at Chiswick Medical Practice seem to regard patients who need attention as a nuisance. I have registered now with another practice. I am old and disabled, and am not well. Sara Parfitt
Visited January 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Dear Ms Parfitt, I’m very sorry to read your review and to hear how let down you’ve felt since the merger. This is not the experience we want any of our patients to have — especially those who are older and managing complex health needs. We know change can be unsettling, and while the merger was intended to improve care and increase resources, it’s clear that we did not meet your expectations or provide the support you needed. For that, I offer a sincere apology. I am aware that we have already spoken to you regarding this matter and addressed your concerns, if you would still like to speak to us, I’d very much like to understand what went wrong so we can learn from it and prevent this happening to others. Kind regards, Amanda Meehan Practice Manager nhsnwl.patientexperience.cmp@nhs.net
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Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2025
Unable to email or telephone the surgery, just going round in circles on websites not helpful. Will have to visit surgery if I can get time off? Just simple prescription request!
Visited January 2025
Review titled Chiswick Medical Practice
Replied on 04 June 2025
Thank you for your feedback, and we're sorry you've had such a frustrating experience trying to get through for something as straightforward as a prescription request. We’re actively working to improve access — including making our online systems clearer and reducing phone wait times. You should be able to request repeat prescriptions easily through the NHS App or your pharmacy, but we understand this isn’t always obvious or accessible. Please do get in touch if you’re still having issues — we’ll be happy to help sort this out for you. Kind regards, Amanda Meehan Practice Manager nhsnwl.patientexperience.cmp@nhs.net