Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ETContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Chilwell Valley and Meadows Practice.
Reviews
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Review titled Excellent Service
Rated 4 stars out of 5
by Mrs Lynne Aldred - Posted on 08 October 2024
I came unto the practice yesterday for an appointment and was greeted by D who was like a breath of fresh air, she was pleasant and helpful she opened the screen to greet me which was great normally I feel like I am doing a prison visit. I normally hate coming into the surgery because of the way the receptionist treat you but today was a fantastic experience. You need more D's on your team.
Visited October 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 October 2024
Thank you so much for your kind words! We're thrilled to hear that our colleague made such a positive impression and turned your experience around. We appreciate your feedback and will be sure to share it with her.
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Review titled Valley Surgery Reception Team Overriding Consultant
Rated 1 star out of 5
by RuthJD - Posted on 31 October 2024
After previous decent experience eventually (everything takes at least three appointments to get resolution), I am absolutely gobsmacked by the behaviour of the reception team. My father was consultant-diagnosed with *severe* osteoporosis and three fractured vertebrae. The consultant wrote to the GP requesting my father urgently be prescribed a particular pain medication, but the surgery wrote my father a letter saying he needs to make a face to face appointment for first pain prescription. Fine, so my father phones at 8am explaining, and the receptionist said in her opinion this is not urgent and the earliest appointment he is allowed to have is almost one month away. My father tried to explain but the receptionist clearly believes she is better qualified than the consultant to determine whether this is urgent or not. I'm beyond shocked and if is not resolved tomorrow morning at the 8am phone queue chaos I will be following up with a formal complaint.
Visited October 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 28 November 2024
We are very sorry to hear about yours and your father's experience of our service. If you have an issue on the day you can ask to speak to someone more senior which usually resolves most issues. If you still wish to pursue a complaint we would refer you to our website which has details on how to go about this: https://www.chilwellvalleyandmeadowspractice.co.uk/practice-information/patient-feedback/
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Review titled Vaccinations
Rated 3 stars out of 5
by Janis Patterson - Posted on 08 October 2024
Very disappointed to keep getting asked to book to have my vaccinations and when I try to book am told there are no appointments and won’t be any and “to go elsewhere”.
Visited September 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 14 October 2024
We are really sorry to hear about your experience of booking vaccinations. If there is a specific vaccination you are eligible for please contact us again and we will try our best to fit you in.
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Review titled Exceptional care 100%
Rated 5 stars out of 5
by Sandra Morley - Posted on 20 September 2024
I presented with difficult problem. But the doctor was very helpful and got me the right treatment very quickly I'm very grateful for all the effort and patience she put in to help me.
Visited September 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 20 September 2024
Thank you so much for your kind words Sandra! We’re delighted to hear that you had a positive experience with our practice. Our team is dedicated to providing the best possible care, and it’s wonderful to know that our efforts made a difference for you.
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Review titled Best doctor
Rated 5 stars out of 5
by Marco Baglieri - Posted on 13 July 2024
I consulted with a really good doctor! He listens, he explains, he makes sure nothing get overlooked, and is really calm and understanding.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your lovely review Marco! We’re so glad to hear that you had a positive experience with the doctor. It’s wonderful to know that you felt listened to, had everything clearly explained, and felt reassured that nothing was overlooked. Providing calm, understanding care is something we strive for, and your feedback is truly appreciated.
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Review titled Great practice
Rated 5 stars out of 5
by Fiona Galli - Posted on 12 July 2024
The Dr was very patient with me. I felt listened to and that relevant tests have been conducted and that investigations have been very thorough. I am very grateful.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your feedback Fiona! We’re glad to hear that you felt listened to and that the tests and investigations were thorough. It’s important to us that our patients feel well cared for, and we’re grateful for your appreciation.
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Review titled Practice Perfection!
Rated 5 stars out of 5
by Alan - Posted on 12 July 2024
Despite the wait for the consultation (because I wanted to see a particular Doctor) the overall experience was satisfactory. My main problem was resolved and a supplementary irritation was sorted too.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your feedback Alan! We appreciate your patience in waiting to see the doctor of your choice, and we're glad to hear that the overall experience was satisfactory. It's great to know that not only was your main issue resolved, but that an additional concern was also addressed.
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Review titled Experiencing care and kindness
Rated 5 stars out of 5
by Marjorie Sandra Walton - Posted on 12 July 2024
I was given a memory test today by a young student who was obviously under the guidance of my GP. He seemed to understand how I was feeling very well and his summary of our session to the GP was absolutely perfect. In the last 18 months, I have experienced absolute care and kindness from every person I have encountered at Chilwell Meadows Surgery. From receptionists to GPs they listen carefully and they respond in a compassionate and professional way. I have experienced quite a few health problems since I moved to Beeston 18 months ago and I have been perfectly looked after by Chilwell Meadows. I have been very impressed and I feel very fortunate to be a patient at this practice. Thank you, NHS!
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you so much for sharing your experience Marjorie! We're delighted to hear that you received compassionate and attentive care from everyone at Chilwell Meadows Surgery. It’s wonderful to know that the student, under your GP’s guidance, provided a thorough and understanding assessment during your memory test. We take pride in listening carefully and offering professional, kind support to all our patients, and it’s heartening to know that you’ve felt well cared for during your time with us. We're grateful for your kind words and glad that you feel fortunate to be part of our practice.
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Review titled Best practice I've ever had
Rated 5 stars out of 5
by Cilla Smith - Posted on 12 July 2024
Whenever I have needed an urgent prescription or appointment I have never had a problem.I am allways treated in a thorough, respectful but kind and friendly way.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your feedback Cilla! We’re glad to hear that you’ve always had a positive experience when needing urgent prescriptions or appointments. It’s wonderful to know that you feel treated with thoroughness, respect, and kindness. We aim to provide reliable and compassionate care, and your satisfaction is a testament to our team’s dedication.
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Review titled Very efficient and friendly service
Rated 5 stars out of 5
by Karina Terry - Posted on 26 July 2024
I was very impressed with the service I received today. The lady on reception was very friendly and handled my query very efficiently. I was promised a response within a few days but received the outcome within an hour.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your kind words Karina! We’re delighted to hear that you were impressed with the service you received. It’s great to know that our receptionist was friendly and efficient in handling your query, and we’re glad we could provide a much quicker response than expected.