Chestfield Medical Centre - Ratings and reviews
Reviews
-
Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2024
We came to Chestfield Practice for the travel clinic services to receive jabs for our upcoming holiday. We couldn't get all the appointments for the family in one day, however, the nurse was able to fit us in providing extra time at the end of the day. We received concise professional advice and jabs on the spot. Now I feel we are fully covered for our trip. Thank you for going the extra mile and giving us peace of mind.
Visited March 2024
Review titled Chestfield Medical Centre
Replied on 13 March 2024
Dear Patient Thank you for your review and we're pleased to hear that our nurse was able to accommodate your needs. We hope you and your family have a fantastic trip! Thank you once again for your feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Audrie Kingston - Posted on 19 October 2023
As a temporary patient at the practice I have found the difference in care to be remarkable compared to my usual surgery. At Chestfield I have managed to make appointments, both face to face and via telephone, tests were carried out promptly and results reported back in a timely fashion. As an example I cannot usually make an appointment for a routine blood test in less than 3 weeks at my previous practice. I am very grateful to the team at Chestfield for all their care and attention. My usual practice would benefit from visiting Chestfield Medical Centre to benefit from their example.
Visited September 2023
Review titled Chestfield Medical Centre
Replied on 27 October 2023
Dear Ms Kingston Thank you for your review and we're pleased that you consider you have received great care from Chestfield Medical Centre. Your comments will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Jennifer horne - Posted on 18 November 2023
My experience over the last year has been second to none. Cannot fault the care that I’ve had from my GP as well as all the staff.
Visited September 2023
Review titled Chestfield Medical Centre
Replied on 21 November 2023
Dear Jennifer Thank you for taking the time to provide feedback, which will be passed on to the practice team. We are glad to hear that you feel you have received excellent care from the practice. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Wonderful Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
A house move meant a very reluctant change of Practice for me..Chestfield Medical Practice is caring,well run and excellent in so many ways.They listen and you feel you matter.
Visited June 2023
Review titled Chestfield Medical Centre
Replied on 03 November 2023
Dear Patient Thank you for taking the time to provide such great feedback which will be passed on to the team at Chestfield Medical Centre. We're glad to hear that, following your reluctance, you feel you've moved to a wonderful practice. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Physiotherapy
Rated 5 stars out of 5
by Mrs Elizabeth Leaman - Posted on 31 March 2023
Having attended the clinic the service I received was outstanding. My concerns were listened to and the pyshiotherapist was extremly helpful and understanding. It was an example of the NHS at its best.
Visited March 2023
Review titled Chestfield Medical Centre
Replied on 05 April 2023
Dear Mrs Leaman Thank you very much for taking the time to provide feedback and it's great to hear that you feel you have received an outstanding service from our physiotherapy team. Your feedback will be passed on. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Excellent Care from the Physiotherapist.
Rated 5 stars out of 5
by JULIE CAMBURN - Posted on 27 March 2023
Very caring Physiotherapist. A good listener. Instructed in very helpful exercises. Arranged Mri Scan. Went through my scan results with me. Thank you very much.
Visited March 2023
Review titled Chestfield Medical Centre
Replied on 29 March 2023
Dear Julie Thank you very much for your review and we are pleased to hear that you received excellent care from one of our Physiotherapists. Your feedback will be passed on. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Exceptional Medical Centre
Rated 5 stars out of 5
by Martha O'Reilly - Posted on 10 December 2022
Absolutely brilliant service. Treated me with care and respect. Dealt with my problem without fuss. I was seen on the day I telephoned and referred to the hospital within hours. Will always be thankful for this Medical Centre.
Visited November 2022
Review titled Chestfield Medical Centre
Replied on 12 December 2022
Dear Martha Thank you for your review and I'm glad to hear that you were able to be seen and referred quickly. Your comments will be passed on to the team at Chestfield Medical Centre. I do hope that you are now on the way to making a full recovery. Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Unprofessional
Rated 1 star out of 5
by Angie - Posted on 08 August 2022
I was made an appointment by the receptionist to come for my b12 injection on 08/08/2022 today but the nurse informed me it’s 2 weeks early and she can’t do it the receptionist told me I must of made the appointment but I told her they make the appointments not me I definitely wouldn’t of gone there in this heat with my medical problems I ask her to ask my doctor so I waited and she informed me she couldn’t find him so unprofessional!!!
Visited August 2022
Review titled Chestfield Medical Centre
Replied on 09 August 2022
Dear Angie Thank you for your feedback and we're really sorry to hear that this has been your experience and for the upset caused. I would very much like to look into this matter for you. Could I please ask that you contact me at Estuary View Medical Centre on 01227 284300 or at info.wmp@nhs.net so that we can discuss this further? Kind regards Joanne Jack Patient Safety and Quality Manager
-
Review titled Helpfulness
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2022
My wife fell outside the practice after an appointment and we were amazed at the response time - a few seconds 4 staff including 2 doctors had a wheelchair there and were attending to her. We were so pleased with how helpful and kind everyone was.
Visited July 2022
Review titled Chestfield Medical Centre
Replied on 25 July 2022
I'm so sorry to hear of your wife's fall and hope that she is now recovered. I'm glad to hear that our staff responded efficiently and thank you for taking the time to provide feedback, which will be passed on to the team at Chestfield Medical Centre. Joanne Jack Patient Safety and Quality Manager