Cheam GP Centre - Ratings and reviews
Reviews
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Review titled Great Doctor
Rated 5 stars out of 5
by Karin Burke - Posted on 31 August 2022
Yes it’s super hard to get through for an appointment and yes you start with a telephone call with doctor in first instance. However today after my call I was seen face to face within an hour . Examined with full history taken and lots of tests ordered to follow up with another face to face appointment. Always treated with respect and dignity and feel listened too. I do feel safe with my GP has great values towards patients and I’d say loves the job.
Visited August 2022
Review titled Cheam GP Centre
Replied on 05 September 2022
Dear Mrs Burke, Thank you very much for your kind and favorable comments we thrive to achieve best care for all our patients, This will only be possible with your help, support and co-operation Kindest Regards Cheam GP Centre
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Review titled Very happy
Rated 5 stars out of 5
by Sharon - Posted on 03 September 2022
I contacted via the online service, responded to via phone within 48 hrs by my GP, who felt that the issue required a same day appointment. I very much appreciated the prompt response and follow up service. I have been a.patient here for many years and when it has really mattered the NHS has come up trumps. And yes, the telephone lines are always busy...... which is why I use the online service.
Visited August 2022
Review titled Cheam GP Centre
Replied on 06 September 2022
Dear Sharon, Thank you very much for your kind and favourable comments we thrive to achieve best care for all our patients, This will only be possible with your help, support and co-operation. We at Cheam GP, embrace new technology to help support all our patients, through new means and tools made available in obtaining appointments Kindest Regards Cheam GP Centre
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Review titled The Worst Practice! Avoid
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
If you want to get an appointment without the stress of trying to even get one, without being hungup on or without being told to call back later go somewhere else! It's a joke! Dedicate an hour or to continually redial 200+ times to even get to the queue, then another 40 odd minutes to queue to speak to someone, to then tell you there aren't any more appointments, or they hang up before you can even say hello, or tell you to call back later and go through the same damn process again. It's a joke of a practice. When you do miraculously get hold of these gold appointments, Doctors atleast have been good!
Visited July 2022
Review titled Cheam GP Centre
Replied on 18 August 2022
I am sorry that you endured such comments. we have procured a new telephone system which will monitor all calls, this will help all our patients with a better service. This is new to be fully functional by October. The delay is due to bureaucracies in securing the provider and the services which needed to be configured accordingly. Please be assured we are working hard to provide services to all our patients as best as we can. We endure to change opinions through this telephone system. You can also use our online service though ecounsult please see link for further information https://cheamgpcentre.webgp.com/treatmentCategory/showAll Through this link you may not have to wait in the queue and your query will be responded with 24 hrs an appointment may also be provided accordingly. Thank you for your feedback. I hope my response reassures you with these issues. Regards Cheam GP Centre
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Review titled Appalling. Appointments just not available
Rated 1 star out of 5
by Mrs Moger - Posted on 18 May 2022
Don't join this surgery. There telephone process of ringing at 8am each morning doesn't work. Again taken half hour to get through from 8am then told no appointments. Same problem yesterday. Hospital told me have dangerously high blood pressure but can't see a GP for help! Trying to change GP!
Visited May 2022
Review titled Cheam GP Centre
Replied on 18 May 2022
Firstly, I am very sorry you feel you did not receive the service you would have wished for from the practice. We are aware of the issues with our telephone system and are in discussion to upgrade and improve it, the lead time for this is likely to be around 3 months to installation but we are optimistic patients will find a huge improvement once it is up and running. You can also contact us via our website, if you feel able to, to save waiting to get through on the phone. There are appointments offered at the local hub set up to support local GPs at times of increased demand. I was happy to note this option was offered to you. We are reviewing all of our systems including appointment availability and will make any necessary changes where ever possible. Linda Bradley, Cheam GP Centre