Chalfont Surgery
Evergreen Primary Care Centre, 1 Smythe Close, London, N9 0TWContact details and opening times
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Reviews
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Review titled Blood Results over the Phone
Rated 2 stars out of 5
by Ashwina Lutchumun - Posted on 06 June 2025
Dear Practice Manager I am writing to raise a concern regarding the communication of my recent blood test results. I contacted the surgery to follow up, and the receptionist—who does not appear to have any clinical background—proceeded to give me the results over the phone. When I asked for clarification on certain points, I was told I would need to speak to the nurse. I found this approach confusing and somewhat concerning, as I believe clinical results should be explained by a qualified healthcare professional to ensure accurate understanding and appropriate next steps. I would appreciate if you could review this process to improve this service for other patients.
Visited June 2025
Chalfont Surgery has not yet replied.
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Review titled Service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2025
First of all I was booked 2 appointments the reception told me that she don’t know about my 2 appointments and then I was waiting so long for 40 minutes, the reception didn’t give me the blood test form as doctor said. My appointment was at 5:45 and the doctor called me at 6:25 the patient was left the doctor room long time and I was still waiting and then after receptionist told me they are closed and didn’t give me the blood test form It is horrible service
Visited March 2025
Review titled Chalfont Surgery
Replied on 23 May 2025
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the concerns you’ve raised regarding your appointments and the service you received. Unfortunately, as this comment has been submitted anonymously, we are unable to investigate the matter fully or respond to you directly. We take all feedback seriously and are committed to improving our service, so we would encourage you to contact us directly at the practice. This will allow us to look into the situation in detail and address your concerns appropriately. Kind regards Chalfont Surgery
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2025
I called to have my prescription altered because the pharmacy where my prescription was sent informed me that the medication I had been prescribed was not in stock in the UK. The receptionist stated that the surgery pharmacist said the medication was available in the UK and therefore the pharmacy should give me the medication was available. I made her aware that I was no longer at the pharmacy and asked if they could relay the information to the pharmacy. The receptionist rudely told me that this was my medication and therefore the surgery could not contact the surgery on my behalf. She was extremely rude, talked over me and wouldn’t let me talk. I pointed out that she was upsetting me and she sarcastically said ‘oh so you are upset’. She didn’t apologise and stated that she had done nothing wrong. I was shocked at her extreme rudeness. I told her that I was going to file a complaint and asked for the complaint procedure. She made it abundantly clear that she wanted to end the call.
Visited February 2025
Review titled Chalfont Surgery
Replied on 24 March 2025
Dear Anonymous, Thank you for your feedback. We sincerely apologise for any inconvenience you may have experienced. Please be assured that we have received your complaint to the surgery and have responded to it accordingly. Best regards, Mario Paschalides Practice Manager Chalfont Surgery