Central Medical Centre - Ratings and reviews
Reviews
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Review titled Very poor practice
Rated 1 star out of 5
by david jeffery - Posted on 05 April 2024
This practice has been responsible for my mothers care, she has altzheimers, is disabled and has extremely poor eyesight. The doctors at this practice will not do home visits even when asked, and instead, try to manipulate medication over the phone which has resulted in my mother being hospitalised on 3 seperate occasions. We have been trying for several days to contact this practice for assistance, and after waiting for an hour in a que, you eventually either get cut off or the phone rings constantly for hours with no answer.
Visited April 2024
Review titled Central Medical Centre
Replied on 05 April 2024
Mr Jeffery, I’m so very sorry that you feel this way, I will look into your mothers care straight away, please email secure.queries@nhs.net and the email will come straight to me. I will do my best to get your mother the care she needs and explain our processes to you. Please accept my apologies that you have not been happy with the care your mother has received, Karen Fox (practice manager)
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
I had a chesty cough and rang at 08:00 last Monday morning. By 08:45 I had 2 return calls from the doctor and picked up my prescription from my preferred chemist 30 minutes later. As the cough had not completely cleared, I rang back the following Monday, as instructed if the cough hadn't cleared, but I couldn't get through so I filled in the online request to see the doctor. 45 minutes later, the doctor rang back with an appointment time for 30 minutes later. I was back home within the hour having been seen by the doctor who examined me and explained my cough and advised me what to do to help relieve the symptoms. Thank you all so much for being so caring and listening to me and working with each other for my best outcome so quickly.
Visited December 2023
Review titled Central Medical Centre
Replied on 18 December 2023
Thank you for your kind words, we all work very hard to deliver a good service, I will share your review with the team.
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Review titled appointment
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2023
Waited for an phone appointment. My appointment was at 2ish and it is now 7 and no phone and left in pain and uncomfortable.
Visited September 2023
Review titled Central Medical Centre
Replied on 24 September 2023
I am sorry you’re uncomfortable, I’m unsure what’s happened on this occasion, please call the practice and ask to speak to the manager, I should be able to look into this and help you get seen and feeling better.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
Never receive help. No appointments available all the time. Never seen my doctor, only the same nurse for all problems you have. Never gives the right advice. 7 year old is ill all the time and the nurse says is normal, no blood tests or other medical check ups available.
Visited November 2022
Review titled Central Medical Centre
Replied on 12 December 2022
Dear patient, Thank you for your feedback. I am sorry to hear the care you received has fallen below the high standard that we set here at Central Medical Centre. Unfortunately, I am unable to identify you from your post but would very much like the opportunity to discuss this further with you. Please contact me by either calling the surgery 01733 310147 or by emailing me direct claireallsopp1@nhs.net. Yours faithfully Claire Allsopp Practice Manager