Cavendish Health Centre - Ratings and reviews
Reviews
-
Review titled Excellent practice
Rated 5 stars out of 5
by M Jo - Posted on 08 December 2022
The care given by my doctor and her team is exceptional. Feel incredibly fortunate to be looked after by such a caring, experienced and friendly team
Visited December 2022
Review titled Cavendish Health Centre
Replied on 14 December 2022
Thank you so much for your kind words - we appreciate you taking the time to add a review. Pleased to know you feel cared for by our team. Keep well! Best wishes from the Cavendish team.
-
Review titled Bad practice
Rated 1 star out of 5
by Tom Curtin - Posted on 22 October 2022
This practice is now advertising for new patients when it is absolutely clear that they have no hope of seeing their current patients in a reasonable time frame. It is now three weeks to get an appointment and you’re often pushed towards a telephone call. This is not a practice nor is it a surgery as the doctors never touch you. They just tap away at computers. I have to go private despite paying taxes for 50 years.
Visited September 2022
Review titled Cavendish Health Centre
Replied on 03 November 2022
Thank you for your review and sorry to read that you are unhappy with our services. We agree, waiting times for routine appointments have gone up - this is a trend both locally and nationally. The demand for appointments seem to be higher than ever. It is not something that we are satisfied with and as well as putting in permanent additional doctors sessions we have also reviewed our appointment system. We hope that patients will benefit from this as appointments will be bookable in advance as well as some being released two weeks before and some two days before. We do always have a doctor on duty for same day advice if the problem is urgent and they will book you a face to face appointment if needed - you just need to phone reception if this is the case. We also have an online system called PATCHS so you can message either the doctors or the admin team and will get a response within 48 working hours. For routine appointments, patients have a choice of whether they come in to the practice or have a telephone call. It looks like the appointment you booked recently was within two weeks and was one of those slots, so we should have offered you the choice. You are always welcome to phone the Practice Manager if you wish to discuss anything; we are doing our very best to keep up with demand but acknowledge that everything in the NHS is taking a little longer these days. With best wishes!
-
Review titled Superb doctors, however switchboard requires improvement
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2022
I phoned in the morning for a day appointment as my child complained of severe earache. The reception insisted given that there was a phone appointment available in the late afternoon, I could only book that and not be on the urgent morning call list to speak to a doctor (usually if I call re my children I am always placed on the morning call list and they are seen by a doctor in person on the same day). This really upset me as surely you cannot diagnose a child’s ear over the phone and my child was already unwell for the whole weekend. Now to the wonderful doctors: After reading the notes of my earlier talk with reception, the doctor immediately called me during the morning mentioning that an ear cannot be diagnosed without being seen. My child got seen at lunchtime and got prescribed the necessary medicine straight away (The medicine required a prescription, so I could not have obtained it in the pharmacy without seeing a GP). Thank you so much!
Visited May 2022
Report review titled Superb doctors, however switchboard requires improvement as unsuitable
Review titled Cavendish Health Centre
Replied on 19 July 2022
Thank you so much for your kind comments about our team of doctors. This is really useful feedback and we will discuss with the reception team. Just to reassure you, if any doctor speaks to you on the day and decides that you need to be seen that day we will arrange - however much more appropriate for us to add to the duty doctor's urgent list for a call that morning as you say. All the best to you and your family - hope you are keeping well!
-
Review titled Very quick
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2021
I called hoping for an appointment this week for worsening respiratory symptoms. I was booked on the emergency call list as there were no appointments. within 30 minutes I was called, and after a brief chat booked within the hour for a face to face review. I was seen, treated and follow up arranged swiftly and appropriately in what I know is a very busy time. I have no hesitation in recommending this practice and the doctor who saw/spoke to me and am very grateful for the care I received.
Visited October 2021
Review titled Cavendish Health Centre
Replied on 28 October 2021
Thank you for sharing your experience and we are so pleased we were able to help. Hope you are on the mend! Best wishes from the Cavendish team.
-
Review titled Very quick
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2021
I called hoping for an appointment this week for worsening respiratory symptoms. I was booked on the emergency call list as there were no appointments. within 30 minutes I was called, and after a brief chat booked within the hour for a face to face review. I was seen, treated and follow up arranged swiftly and appropriately in what I know is a very busy time. I have no hesitation in recommending this practice and the doctor who saw/spoke to me and am very grateful for the care I received.
Visited October 2021
Review titled Cavendish Health Centre
Replied on 28 October 2021
Thank you for sharing your experience and we are so pleased we were able to help. Hope you are on the mend! Best wishes from the Cavendish team.
-
Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2021
I had complicated health issues last year with many GP consultations and a lot of medication. I am so impressed by the level and consistency of care across the board at the Cavendish Health Centre. The GPS, in spite of the pressure they were under, always had enough time, were extremely professional and supportive, and very kind. Both my medical conditions were difficult to diagnose and the GPs got it right on both occasions, which was then confirmed by various scans and tests etc. The registrar I saw at UCHL commented that my referral letter was the best one he had ever had from a GP. The admin staff were equally caring and made great efforts to get things right. It’s an impressive practice but has been especially so during the covid crisis.
Visited April 2021
Review titled Cavendish Health Centre
Replied on 14 May 2021
Thank you so much for your review. It really means a lot to us, to get feedback like this and know that we have helped you. Keep well! Best wishes from the Cavendish team.