Cavendish Health Centre
Lower Ground Floor, 15 Marylebone Road, London, Greater London, NW1 5JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Stab in the back
Rated 2 stars out of 5
by Slim Shandy - Posted on 28 June 2023
I have been with this practise for over 20 years. I am very sad to report a sudden and considerable drop in their standards. I have always known that they had a fairly quick turnaround of doctors - not being a regular patient I was used to never seeing the same face. Not a problem until recently, when I found that my medical record had been completely ransacked with all sorts of non-medical lifestyle chats I thought were in confidence. It has affected the rest of my life. Personally I would avoid them at all costs - it's not worth it. I am looking for a replacement.
Visited June 2023
Review titled Cavendish Health Centre
Replied on 04 July 2023
Dear Patient Thank you for your review, and sorry to hear that you are disappointed with our service. We are a training practice and have been for years which does mean that we have doctors here on placements for 4 months, 6 months or 12 months so although it may feel like a turnaround of doctors, they are expected ends to placements. When booking appointments you can always request a specific doctor. Due to confidentiality, we cannot comment on your specific case. However, what we can say is that as per the GMC Good Medical Practice, information disclosed by patients during consultations will be included in the medical record. Doctors are duty bound to document consultations accurately and in full. If any patient feels that a consultation has been documented incorrectly then we can review this. Under the Data Protection Act patients have a right to ask for any factual inaccuracies in their record to be rectified or deleted and we are able to comply with this request if we feel that the request is valid. We can also annotate a disputed part of a record with a patients view if we do not feel it is valid to remove it from the record. When we receive insurance report requests, we only process these in line with written consent from the patient. Patients do have the option to tick a box to declare that they wish to see the report before we send it to the insurance company. We would always recommend this option but often patients decline to see it before it is sent. We hope we can work with you to find a resolution to this issue and have been in contact with you. All the best Practice Manager
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Review titled What healthcare is about
Rated 5 stars out of 5
by Roger Williams - Posted on 17 May 2023
I had a dizzy spells one fine morning and my partner forced me to go see the GP. The team at Cavendish went through a load of tests with two students present. This started me on my 2023 health journey and I ended up seeing multiple doctors at the centre. It was always thorough and the GPs on all occasions did not settle for anything less than 100% and I am very proud to have a group of GPs that can personalize how they deliver primary care and not once did I feel less than trusting of their advice. I don't normally do GPs but this time I did and very glad I had this group of exemplary doctors looking after me.
Visited May 2023
Review titled Cavendish Health Centre
Replied on 06 June 2023
Dear Mr Williams We are so pleased that you contacted our clinical team when you needed help, and good to know that your experience was positive. We agree with your comments about our GPs - they really are excellent. I will share your feedback with the team. We hope you are feeling much better now. Kind regards Tamsin Dart Practice Manager