Causeway Green Road Surgery
158 Causeway Green Road, Warley, Oldbury, West Midlands, B68 8LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Jess - Posted on 21 June 2024
I really can't thank my GP and surgery enough thanks to them I've got my diagnosis really quickly and can start treatment sooner I really can't thank you enough my appointment was speedy receptionist was lovely and my doctor was amazing he got me an emergency appointment and he was so calm and reassuring and understanding
Visited June 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Not good.
Rated 1 star out of 5
by Denise Morris - Posted on 20 January 2024
This happened yesterday, 19th Jan, 2024. I phoned at approx 12.15pm. This 8.00 nonsense should be abolished. I explained my symptoms. I'd hardly finished my sentence before the receptionist said "phone 111" They cannot just keep telling people to do this and get patients back in. I've sometimes had to go in to get a sample bottle for my husband. There's not a soul in there. I have been a patient here for forty years when it was a good doctors. Not much longer though.
Visited January 2024
Review titled Causeway Green Road Surgery
Replied on 25 January 2024
Dear Mrs Morris I’m sorry to hear about your recent experience. Your feedback is important to us, and I apologize for any frustration caused. We’ll review our procedures to ensure better communication and service. Please feel free to contact the surgery and ask to speak to the Practice Manager Christine Gillen, if you would like to discuss this further. Thank you for raising your concerns.
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Frustrated doesn’t come close to my experiences here! Reception staff are either poorly trained or frankly incompetent! When calling for appointments for my mental health, I was told there were no appointments available and to call 111. 111 sent me to A&E who were gobsmacked that the GP hadn’t seen me. They spoke to me and prescribed tablets but were crystal clear I needed to see my GP the following day without fail. I rang bang on 8am (to the second) and got through at 8:07 to be told all appointments had gone. I was offered one at another Health clinic (they have done this before and it serves little purpose) When I pointed out that under section 16.5 of Patient Online services, I should be able to book an appt online, I was told this wouldn’t be available fora few months…something I was told a few months ago. Covid was cited as the reason for this, but after a morning spent in A&E, they don’t seem to use Covid as an excuse…so why should the surgery? I was then told to go to the surgery at 1:55 and magically have an appointment. Why do we have to do this dance for an appointment, one wonders?
Visited May 2023
Review titled Causeway Green Road Surgery
Replied on 25 January 2024
I’m truly sorry for the challenges you’ve faced. Your feedback is concerning, and we take it seriously. We’re reviewing our processes to improve accessibility and communication. If you would like to discuss your concerns, please call the surgery ask to make an appointment to see the Practice Manager Christine Gillen. Thank you for raising your concerns.