Cauldwell Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Three times I have booked a telephone review with the GP. I work in a prison and have no access to my phone and therefore when I booked (which was painful enough) I specifically told the practice that I need a time to come out of work to answer the phone. Three times I have sat in my car for an hour waiting for the appointment which I was assured would be at the stated time due to the nature of my work. It is near impossible to have the discussion with the doctor which is impacting my health. Beyond frustrated.
Visited April 2024
Cauldwell Medical Centre has not yet replied.
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Review titled Friendly and professional
Rated 5 stars out of 5
by Nigel Somerville - Posted on 26 January 2024
Visited the first floor in regards to torn tendons in my thumb, lovely friendly staff eased any worries, a credit to the NHS,Thank you.
Visited January 2024
Cauldwell Medical Centre has not yet replied.
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Review titled Wonderful GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
Your Review: Sadly my mother died in September,I needed some urgent forms to be done, my mother was end of life at the time and I required some financial help after going to the surgery and being told it would take a month to complete the forms I was advised to speak to a young woman who deals with this work. I spoke to this lovely caring lady who listened to my issues and understood the urgency of the work. She spoke to me with care and compassion and completed the paperwork for me as soon as she was able to. This little thing helped me at an already distressing time and had I waited for the end of the month then I would not have been able to get any help. This surgery like many others have issues with appointments ect but all I have to say is some individuals in this practice are amazing. I am glad my mother got the care she required, credit to the staff and the doctors. thank you
Visited September 2023
Review titled Cauldwell Medical Centre
Replied on 04 December 2023
Thank you very much for your lovely feedback regarding a member of staff at Cauldwell Medical Centre. They will be delighted that you have taken the trouble to write and praise them. We all really value patient compliments and hope that you are safe and well and thank you for your support. Kind regards Patient Experience & Communications Team for Cauldwell Medical Centre
Provided by Care opinion
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Review titled Very good experience
Rated 4 stars out of 5
by Roxana - Posted on 13 August 2023
Over the years, I can say that my experience with this practice was positive, I always had a quick response to my enquiries, they offered me an appointment when I needed and a plan or treatment in place. The receptionists are very kind and welcoming and we have to appreciate all their hard work specially in these conditions where the staff is short and isn’t easy for any of them and considering it’s also free of charge, we should be grateful! Thank you
Visited August 2023
Review titled Cauldwell Medical Centre
Replied on 14 August 2023
We would like to thank you for taking your time to provide us with your honest feedback! Cauldwell Medical Centre is proud to have such a wonderful team. We will make sure that all the staff are aware of your positive feedback!
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Call my GP at 8:00 phone call answered at 09:15 just to heard that they don’t have appointments available they referred to 111 to give me and appointment with a waking Center I had called 111 after tell them all my symptoms tell them then I even had high temperature that I am shivering than my left back side is burning and the pain is unbearable I was no eligible for an appointment
Visited May 2023
Review titled Cauldwell Medical Centre
Replied on 14 August 2023
We are very sorry to hear that you had a bad experience with our service. We always strive to offer the best service to our patients, however on this occasion as per your comments we did not meet your expectation. We are sorry that referring you to 111 did not result in an appointment. Unfortunately I would need to understand the reason why they were not offering an appointment. If you would like our team to investigate further please email elft.bedspatient.experience@nhs.net
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Review titled Wrong Clinical details
by Warwick90 - Posted on 24 May 2023
I had a blood test in Cauldwell medical centre last April. The doctor was really nice and the rest of the staff. As I have checked my results in ICE I noticed the clinical details stated I was on antipsychotic monitoring. It took me by surprise as it's not correct. I left it for a bit, and then yesterday I rang the practice and enquired about an appointment and flagged up my concern regarding the wrong clinical details. I spoke to a member of staff who raised it with the GP on duty at that time. They both tried deleting the information but unfortunately couldn't. This will then be on my medical which is a false report. I'm just writing this as I wouldn't want this to happen again and hopefully the GP will sort this out for me.
Visited April 2023
Provided by Care opinion
Review titled Cauldwell Medical Centre
Replied on 24 May 2023
Warwick90 Please could I ask you to call the Patient Experience and Communications Team on 01525 372571 option 6 so that we can investigate this for you. Kind Regards Patient Experience and Communications Team Cauldwell Medical Centre
Provided by Care opinion
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Review titled Inflexible appointment system
by julymm67 - Posted on 01 February 2023
Can’t make an appointment. My husband had a head injury 30 years ago. He does not understand new systems of working or online stuff in general. Hanging on the phone for 1 hour and 40 minutes means he’s given up making an appointment. Last week the nurse phoned to tell him his cardi gram was ok but his BP readings were high. There was no reference to the sleep study he’s been promised no letter has been sent. He can’t take his tablets for high blood pressure they make him itch day and night. He needs different tablets but not beta blockers . He has mental health issues as he sleeps from 10 pm til 10:30 am. It takes him 2 hours to get going, wash and dress and he’s slowly losing his independence. How can he engage with the service when all you offer is at 8:00am to get on the phone or come to the surgery? Then he could be sent away to have to come back. So immediately he’s given up. There are other people like him as I work with special needs so what provisions are there at your practice to give disabled people and those with mental health a chance?
Visited January 2023
Provided by Care opinion
Review titled Cauldwell Medical Centre
Replied on 14 February 2023
Dear Julymm67, We are deeply sorry to hear about the difficulties your husband has faced in trying to make an appointment with us and receive the necessary care. It is unacceptable that he had to wait on hold for an hour and 40 minutes and that there was a lack of follow-up on promised tests and treatments. We have implemented a new phone system that allows all patients to be offered a call back so they do not have to wait on the phone. I am sorry if this option did not work for you and you preferred to hold. Our practice is committed to providing high-quality care and support to all our patients. We would like to schedule a meeting with your husband and a member of our team to discuss his individual needs and find the best solution for him. We are happy to explore alternative communication methods, such as email or phone calls, to make it easier for him to reach us. Please do not hesitate to contact us at elft.cauldwellmedical-info@nhs.net and elft.bedspatient.experience@nhs.net. You can also get in touch at elft.patientcommunityengagement@nhs.net, if you would like to join our Patient Participation Group. We are here to help and support you and your husband in any way we can. If your husband needs urgent support, Please use the NHS 111 online service or call 111 and select option 2. You can speak with a nurse or mental health nurse who can provide assessment and support 24/7. The Bedford Crisis Team at Florence Ball House is available 24/7. The service provides 24hr walk-in mental health crisis support for all ages. Please call 01234 315691 to speak with a member of the Team directly. Call handlers will complete an immediate telephone triage and then signpost people to help and support or arrange a same-day mental health assessment. The service also enables patients who are in crisis, and not able to function at their normal level, to be supported in their own homes. You can find more information on our NHS ELFT webpage. When you contact our practice, we can refer patients to social prescribing for more support. If you would like this service, please let one of our staff know when calling us on 01234 673710. We apologise for any inconvenience caused and look forward to working with your husband to provide the high-quality care he deserves. Sincerely, Anita Green
Provided by Care opinion
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Review titled Fantastic patient care
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I brought my mother to an appointment on Tuesday at 5:30pm in the evening and was sat in the waiting room. A elderly patient came into the surgery, was sent by the hospital. The lady was clearly very confused, the young lady on reception told her that her that she was in the wrong place. I was expecting this receptionist to turn the lady away but to my Amazement the receptionist called the lady’s doctors found out who she was meant to be seeing and then called the hospital found out the appointment time and place! Not only did this person go above and beyond helping but then she saw this lady was confused, she walked her over to her appointment. The elderly lady was practically in tears! I have seen patient care in all my years but this young lady did really blow me away. She then came back saw another elderly patient struggling to walk, managed to get her a wheel chair! All I wanted to say is after all the hate I read about receptionists at GPS surgery’s. This person needs to be applauded! Bravo, surgery’s needs more staff like you!
Visited November 2022
Review titled Cauldwell Medical Centre
Replied on 09 January 2023
Thank you for taking the time to share your experience. Your kind comments have been shared with the practice team
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I now have to measure my own blood preasure, becouse it's impossible to get to see a doctor. I monitored my blood preasure for seven days as requested by doctor, he sent a link to my phone and asked me to click on the link after monitoring for seven days, when I clicked on the link it had expired as they only last for 48 hours. Since then I have been trying to phone them, but I am still number 1 in the queue, after 1/2 an hour. Now I'm bored and I will try again for the third day running.
Visited November 2022
Review titled Cauldwell Medical Centre
Replied on 09 January 2023
We are so sorry you have had to wait on the phone. The practice has implemented a new phone system which has received excellent feedback. We have failed though in your case. Please accept our apology. The head of operations would like to have a conversation with you so you can receive a refreshed link to update your BP. Would you be able to email elft.patientcommunityengagement@nhs.net with your details so he can get in touch to discuss? Thank you for your time in giving us feedback. We constantly strive to act on this feedback to deliver better service. Your time to help us improve is gratefully received. We have an active patient participation group. Will you consider joining this too? Please let the head of operations know if this is acceptable.
Provided by Care opinion
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
I came for my baby's 8 week vaccination. Baby is already 9 weeks . I got appointments ment on 13/10/22 at 9.30 am. But receptionist told nurse is off sick can't do vaccine today and she hasn't got any appointments till November and she don't have the facility. I asked baby is 9 weeks already, then she went inside and asked the doctors and came back one of the doctor will come and do the vaccine in 5 mts. But I am waiting here and it's now 11am ,nobody came
Visited October 2022
Review titled Cauldwell Medical Centre
Replied on 14 October 2022
Many thanks for sharing your experience. I understand you have been seen since and the baby has been immunised. Never the less, It should not have happened. We have shared your feedback with the practice team so they are aware and can steps to make sure this does not happen in future. If you feel comfortable, can you call the practice on 01234 673 710 and ask for the lead nurse? They would like to discuss your experience as part of the ongoing work to improve care using patient feedback.