Cator Medical Centre - Ratings and reviews
Reviews
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Mrs. Hasina Karim - Posted on 09 April 2024
Today I had a phone call from the practice clinical pharmacist who was extremely helpful He took time to explain my new medications and the advantages over my previous medication. I felt he was caring and patient. I now feel more comfortable with the medication change. He has offered further support with the planned increases in dose. I am grateful for his help and his care is typical of the staff at this excellent GP Surgery.
Visited April 2024
Review titled Cator Medical Centre
Replied on 16 April 2024
Dear Mrs Karim, thank you for taking the time to leave your positive feedback comments about the service you received from the practice clinical pharmacist! Your mention of our clinical pharmacist was especially appreciated. It reaffirms our commitment to delivering exceptional service and motivates us to continually improve. So pleased you are happier with your medication now and feel that we are contributing positively to your care. Once again, thank you for your comments! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Great Experience
Rated 5 stars out of 5
by Veronica Crees - Posted on 03 April 2024
All anxieties allayed. Helpful & knowledgeable clinician. Lots of sound advice. Plenty of time allowed for questions , of which I had a lot. A friendly and relaxed consultation. Invitation given to come back for any further advice . A definite asset to the practise
Visited April 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Veronica, thank you for letting us know you had a great experience of our surgery and in particular from our clinician. It is really good to know that you were given professional, sound advice and had the opportunity to ask questions and feel listened to in a relaxed environment. These are some of the things we strive to achieve so it is rewarding and encouraging when we are told we've reached our aims that we set out to maintain each day. Thank you very much for taking the time and trouble to let us know you are happy with your healthcare experience given by a member of this practice. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Good BP review
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
Met with Clinical Pharmacist to review recent BP levels. He listened and was engaging with his feedback. Very friendly and clearly explained how things would be monitored while we tried to reduce my medication.
Visited April 2024
Review titled Cator Medical Centre
Replied on 17 April 2024
Dear Patient, thank you for leaving your 5 star review regarding the appointment you had with our Clinical Pharmacist! It's great to know he listened to you and met your needs in such a friendly, clear, engaging and helpful way. He said: "Thanks for taking the time to let us know, we really do appreciate your positive feedback"! Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Poor
Rated 2 stars out of 5
by winsome.Burrell - Posted on 14 March 2024
Medication lost. Repeat prescription requested 2 days ago by completing form at surgery. They have lost & are on academic training day so no one available to issue prescription. How do you lose a written request? Receptionists most unsympathetic both on the phone and in person
Visited March 2024
Review titled Cator Medical Centre
Replied on 04 April 2024
Dear Winsome, I was really disappointed to read your comments and that you had such a poor experience at the surgery when you tried to order your repeat prescription. Also, it was disheartening to read that the receptionist was unsympathetic to you as this is not the high standard we expect from our reception team. Firstly, regarding your prescription, I can see from your records that this has now been resolved but I would like to take this opportunity to apologise for the admin problem and subsequent delay you encountered. Some patients find it helpful to use the NHS app to order repeat prescriptions as it is a quick and easy process to follow and negates the need for form filling and having to come into the surgery to drop it off. You can request, view, manage and track your prescriptions in the app too. With regards to the way you were spoken to by one of our reception team, I have spoken to our Reception Manager who has spoken to the member of staff in question to ensure that we continue to deliver outstanding customer service with every patient interaction. I do hope that this reply meets with your approval and that it goes some way to restoring your confidence in the surgery. If you have any further queries regarding this reply, please do not hesitate to contact us and we will do our best to help you. Kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Fabulous lady
Rated 5 stars out of 5
by Jordan and mum - Posted on 11 March 2024
Very understanding pharmacist named She dealt with my son who has severe learning difficulties by himself. I arrive late. She had written everything down for him that he had to go away and remember she was so polite. They agreed stuff for his future health, smoking, eating fruit and vegetables my son was very happy when I arrived that he had been dealt with in this manner.
Visited March 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Jordan and mum, it was pleasing to read your comments and to learn that you had such a positive, caring, thoughtful experience from our pharmacist. She has been made aware of your kind review and says she is delighted to have been of assistance to you as she knows your circumstances are difficult. On behalf of the surgery, I'd like to take this opportunity to thank you for taking the time to let us know it all went well and that we have helped you both in a positive way to improve your son's health. With kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Very informative
Rated 4 stars out of 5
by Csaba - Posted on 21 March 2024
Had my yearly diabetic review today, and the practitioner was very informative. She explained all my results, what do they mean and how the changes from previous years affect the result, the effects on my body, what positive or negative expectations I can have if I implement certain changes. Contrary to other practices, the review had a helpful, positive and helpful tone, again.
Visited March 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Csaba, it was really good to discover that you had such a positive experience at your diabetic review! Thank you ever so much for taking the time to leave your favourable comments. I have passed them on to the clinician who did your review so that she is aware that her input was so helpful to you. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Pharmacist Medication Review
Rated 4 stars out of 5
by Alison - Posted on 13 March 2024
Today I met the practice pharmacist who was extremely knowledgeable and professional but who was also a genuinely caring individual. He was extremely thorough in his attention to detail and I feel confident that he will really assist me to get my medical issues under control. He is a great asset to Cator surgery and appreciate his assistance very much. today. Thank you for going over and above expected service levels.
Visited March 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Alison, thank you for taking the time to leave your review. It is good to know that the pharmacist was able to help you to your satisfaction and that you were pleased with his knowledge, professionalism and care. I have passed your comments on to him so that he is personally aware that you really appreciated his input and care. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Reassuring and kind doctor
Rated 5 stars out of 5
by Holly Bishop - Posted on 13 March 2024
I saw Dr gb today for an ongoing problem that I recently spent over 3 hours in urgent care for, with no answers. She was sympathetic, reassuring and gave me all possible diagnoses and checked I understood. I felt she listened to how this was impacting my mental and physical health and took the necessary action. Within ten minutes, I’d been referred to physio, ultrasound and given a new prescription; I could have cried with relief. Thank you for being so lovely and helpful, you are amazing at your job.
Visited March 2024
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Holly, I was so pleased to read your review because it is clear you are in a much better place both physically and mentally after seeing Dr gb. Your review is so kind and generous we have made Dr gb aware of your comments and she was delighted to read them! She has asked me to thank you for taking the time and trouble to send us your thoughts on the care you received here, especially as you have been through so much lately. We really do appreciate it and wish to thank you on behalf of Dr gb for giving us the opportunity to help you. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)
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Review titled Congratulations
Rated 5 stars out of 5
by Jenny Wellard - Posted on 24 January 2024
I attended the blood pressure clinic on January 17. I was very impressed with the service offered. I was given information and advice. I have since been called twice by a member of the team. Well done
Visited January 2024
Review titled Cator Medical Centre
Replied on 29 January 2024
Dear Cator Patient, thank you very much for taking the time to leave your feedback comments on the experience you received at the blood pressure clinic. It is good to know you were impressed by the service you were offered and that the information and advice was helpful. I will pass on your kind comments to the staff member who saw you who I am sure will find your comments most welcome! We do value all feedback comments we receive, particularly when the high levels of service we aim to achieve have been met and have also made a positive health outcome for our patients. Once again, thank you for taking the time to let us know how satisfied you are with Cator Medical Centre. Kind regards, Geoff Cook Patient Liaison Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Lynda Turner - Posted on 20 February 2024
Minor surgery to remove a lump. Everything was perfect. An efficient, compassionate and very satisfactory experience with very competent staff.
Visited November 2023
Review titled Cator Medical Centre
Replied on 03 April 2024
Dear Lynda, thank you ever so much for taking the time to leave your kind comments which we were delighted to receive! It is good to know that the minor surgery you had was to your satisfaction and that the high standard of care we strive to achieve met your expectations. I trust you are recovering well and that everything is ok regarding your healthcare needs. With thanks and kind regards, Geoff Cook (Patient Liaison Officer)