Catherine House Surgery - Ratings and reviews
Reviews
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Review titled Very rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Met with the usual lack of common courtesy when I called. Very rude receptionist who makes it seem like you’re inconveniencing her by making an appointment. Really regret choosing this surgery.
Visited May 2023
Catherine House Surgery has not yet replied.
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Review titled Still rude! And unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
When calling the practice, you are still met with unhelpful and rude receptionists, not sure who they think they are, need customer service training
Visited May 2023
Catherine House Surgery has not yet replied.
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Review titled Rude
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Phoned with hope to speak to a doctor, and was met with a rude receptionist, with no bedside manner. Wait still continues 2 days later for a call. Not sure what has happened as this was once a wonderful doctors surgery.
Visited March 2023
Review titled Catherine House Surgery
Replied on 05 April 2023
Dear Anonymous. Thank you for your feedback, I am sorry that you did not receive a callback, there is normally a response to requests made between 8 and 10 a.m. on the same day, however this appears not to be the case, if you would like to contact me, the Practice Manager, I will investigate what happened in your case.
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Called to follow up needing a repeat prescription, as just changed doctors. She told me she’s going to leave me now as she has hundreds of calls coming in. And to be told a third time to wait for a call. There’s nice ways to talk to people. Disappointed
Visited March 2023
Review titled Catherine House Surgery
Replied on 05 April 2023
Dear Anonymous. Thank you for your feed back. We do not normally accept prescription requests over the telephone, due the the possibility of errors. It is much safer to use the online systems, which go directly to the GP's, or we do accept emails, with name, dob, and names and doses of medication required. The GP's work through their daily lists trying to assess the most urgent cases and deal with those in the first instance. As we ask patients to request prescriptions 7 days prior to need, these are sometimes left to the next day - however if the matter is urgent please feel free to add this to your written request. I am sorry that you feel you were not spoken to nicely, and I will, of course, discuss this with the staff.
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Review titled Pleasant clinical staff
Rated 3 stars out of 5
by Wendy Lee - Posted on 04 November 2022
Pleasant clinicians. Front of house staff appear overstretched,with minimal time for patient contact.Their emails and text messages are unclear
Visited October 2022
Catherine House Surgery has not yet replied.