Castlefields - Ratings and reviews
Reviews
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Review titled Jury is still out
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
We are relatively new to Castlefields having been with our old practice 23 years. We were assured of a new patients appointment, which has still not happened. They are always very helpful & polite when you can get through to them, speak to them & sometimes see them. But seeing them is nigh impossible, you are invariably, directed elsewhere. 111, Optometrists, A & E and even pharmacists. Patient monitoring, is non- existent! We know the NHS are under a lot of strain, but doctors were always the 1st point of contact to assist and assure a patient of their medical need and care, then directing them to other services, when necessary. With this new method of operating you are made to feel your condition is unimportant and insignificant and invariably do not always seek the medical advice or support you need.
Visited June 2023
Review titled Castlefields
Replied on 21 August 2023
Thank you for your review, at Castlefields Surgery we adopt a patient centred philosophy and we value all feedback from patients to ensure that our service maintains a high standard at all times. I am sorry that you have not been seen yet for your new patient check. Please contact the surgery on 01785 223012 and we will be happy to book this for you. As you are aware the NHS is under pressure for several reasons, illnesses are becoming more complicated, the population is living longer, and budgets are being cut. This means that GP’s need to spend more time with complex cases and those with chronic conditions. It is important that other members of the clinical team see patients appropriate to their skill set. If you request an appointment at the practice, the receptionist will ask you the reason why you are asking for an appointment. The receptionist will then signpost you to the most appropriate clinician. This could be in practice or somewhere else. This will help to make sure that you, our Patient is given access to the most appropriate health professional with the least possible delay. If you wish to discuss our signposting and the services the surgery offers please contact the surgery and ask to speak to myself. Thereza Forrester Practice Manager
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Review titled Best GP surgery ever had!
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
This is the best GP surgery by far I have ever had. My previous surgery was good and I thought no-one could exceed this but Castlefields certainly do. I moved to Stafford approximately 2 and a half years ago and looked this surgery up prior to moving. I cannot fault the care I receive, from the reception staff, Nurses, Doctors, management and health care assistants. It is always of high standard. The reception staff are really helpful; the most I've ever waited in a telephone queue is position 6 but this is rare occassions (you speak to some people and they are like positions 40! in other surgeries!). Staff are always accommodating to the situation and show much empathy in their work. Unfortunately for me, I'm classed as a "regular" I suppose (to a degree) due to my health needs. I hate to bother services having worked the other side of the fence myself but I'm always treated with dignity, respect, empathy and care. I've never known prescriptions processed so quickly from a surgery either! I've never known staff like at Castlefields to ring me back so quickly and the occasional communication via text, is also brilliant. I don't think I could ask for any more if I tried! Thank you all
Visited April 2023
Review titled Castlefields
Replied on 31 May 2023
Thank you for your response. We greatly appreciate the time you spent to review your recent experience of the surgery. At Castlefield's Surgery, we always strive to put our patients first and your comments will help our team reaching that goal.