Castle Street Medical Centre
Castle Street, Bolsover, Chesterfield, S44 6PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Sandra Middleton - Posted on 06 August 2024
I had a very bad experience with a doctor - not with this practice but with the joined up care team who came to see me at home. They made me very upset. I rang the practice up and explained what happened. I found that they really listened to what I said and that they would deal with my concerns
Visited July 2023
Castle Street Medical Centre has not yet replied.
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Review titled Patients do not feel important
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
After eventually getting through to a receptionist,I was then told after discussing my issue,to either go to A&E or a walk in centre 40 minutes drive away as a GP couldn’t see me for days. Didn't feel it was urgent enough to go to A&E and wait for 4 hrs. Unfortunately, feel let down by this practice and feel quite often my health is in the Receptionists hands and not important enough to let a GP decide.
Visited June 2023
Review titled Castle Street Medical Centre
Replied on 26 July 2023
Hello, Thank you for your feedback regarding Castle Street Medical Centre. I am sorry to read that you feel let down by the practice. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you