Castle Street Medical Centre - Ratings and reviews
Reviews
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Review titled Patients do not feel important
Rated 3 stars out of 5
by Anonymous - Posted on 03 July 2023
After eventually getting through to a receptionist,I was then told after discussing my issue,to either go to A&E or a walk in centre 40 minutes drive away as a GP couldn’t see me for days. Didn't feel it was urgent enough to go to A&E and wait for 4 hrs. Unfortunately, feel let down by this practice and feel quite often my health is in the Receptionists hands and not important enough to let a GP decide.
Visited June 2023
Review titled Castle Street Medical Centre
Replied on 26 July 2023
Hello, Thank you for your feedback regarding Castle Street Medical Centre. I am sorry to read that you feel let down by the practice. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled Experience changes
Rated 5 stars out of 5
by Lynn Palmer yates - Posted on 25 July 2023
I have been with this practice for number of years and have always recieved good treatment. I must admit the number of changes that the practice has gone through yielded some positive and some negative majority of the GPS that was there have left with the exclusion of one. And even there there was a change as I can't get to see this gp and I have found this to be having a negative impact on me and my health. I realise that there are going to be changes from time to time but for me to trust in my doctor and the fact that they know and your health concerns to then be told I have to start over with someone who knows nothing about me and me having to drag my way through the explanation of my health issues. Having said all that I still like the practice but my trust and methodology have some what been a little off not being sure of the new set of GPS in the practice. Many thanks for all of the treatment I have recieved.
Visited April 2023
Review titled Castle Street Medical Centre
Replied on 26 July 2023
Hello, Thank you for your feedback regarding Castle Street Medical Centre. I am pleased to read that you have in the past always received good treatment. However, I am sorry to read that you have found some changes to the GP's who are now at the Medical Centre, to have had a negative impact on you and your health. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled sick of hearing the message
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2022
long message telling us about Covid, erm, dont we all know about this, over a minute listening to this message plus telling us to old surely, they mean hold!!! If they are restricting appointments (I should say I have never had problems with appointments) to give GP's 'more time to care' this why not simply answer the phone immediately giving us more time to live and not cost us in phone calls!!! Having said that, the medical care I have received has been excellent, it is just this method of treating us like idiots
Visited October 2022
Review titled Castle Street Medical Centre
Replied on 31 October 2022
Hello, I am very sorry to read of your recent experience with Castle Street Medical Centre and the telephone message being used, we are sorry for any frustration caused. I am pleased to read however, that you have found the medical care that you have received to be excellent. I will pass your comments on to the relevant managers to be shared with staff. If you would like to discuss your experience in more detail, please do not hesitate to contact the Patient Experience Team at DCHST.PatientExperienceTeam@nhs.net Thank you for your feedback.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2022
I have recently received excellent treatment for an infection. Starting with staff at the Reception, continuing to very caring staff. Their explanation and compassion were exemplary. Follow up appointments made immediately which filled me with confidence. Thank you to all for your continued hard work during this very trying time.
Visited July 2022
Review titled Castle Street Medical Centre
Replied on 07 September 2022
Hello, Thank you for your feedback regarding your recent interaction with the staff at Castle Street Medical Centre. I am pleased to read that you found the staff caring and compassionate. I will pass your kind comments onto the relevant managers to share with the staff. Kind Regards
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Review titled Excellent compassion
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2022
I telephoned the surgery this morning (30.6.22) to a very understanding member of staff. To then be treated by a brilliant doctor whose care and explanation were exemplary. I would like to take take this opportunity to thank you all.
Visited June 2022
Review titled Castle Street Medical Centre
Replied on 07 September 2022
Hello, Thank you for your feedback regarding your recent interaction with the staff at Castle Street Medical Centre. I am pleased to read that you found the staff understanding and the care exemplary. I will pass your kind comments onto the relevant managers to share with the staff. Kind Regards