Castle Medical Group Practice
27 Castle Street, Luton, Bedfordshire, LU1 3AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad Practice
Rated 1 star out of 5
by Sandra - Posted on 22 March 2024
I had a bad experience. Every time when I calling the Castle Medical Practice at 8 am they are saying that reception team is busy.When ever I'm in 5th position Its been repeated again and again more than 10 minutes that still I'm in 5th position. I think at 8.45 only they started to accept the call.Because at that time only I can connect the call.Very poor service
Visited January 2024
Castle Medical Group Practice has not yet replied.
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Review titled phone appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Usually I miss phone appointments as they are hardly happening when scheduled. I agreed a phone appointment at 10h20 and I book time off work not to miss it. I received the call for the appointment at 9h40 and I missed it as the phone was in a different room. I called back and I queued for 20 mins to speak with someone telling me that, despite the time that was confirmed into the NHS website, the time is just for the purpose of allocating the slot. The call can happen any time during the day. However when I asked if that is valid even for the face to face visit and if basically I can then show up anytime during that day. I was told that it doesn't work in that way. I think this fact is self commenting itself.....
Visited August 2023
Castle Medical Group Practice has not yet replied.
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Review titled Red Tape
Rated 1 star out of 5
by Charlotte Sadler - Posted on 01 August 2023
I tried to get an appointment after suffering from chronic digestive problems for 2 weeks. I got so desperate I went to the hospital. I was advised to get a blood test, I booked one and had to wait over a week then turned up this morning and they refused to do it! 🤬
Visited August 2023
Review titled Castle Medical Group Practice
Replied on 16 August 2023
I'm sorry to hear about the frustrating experience you had with your appointment. It's disappointing when you're dealing with health issues and trying to get the necessary tests done. It sounds like there might have been a mix-up or miscommunication regarding your appointment slot and the type of test you needed. When situations like this arise, it's important to address the issue with our administrative staff. You can explain the urgency of your situation, the advice you received at the hospital, and the difficulties you've faced in trying to get the necessary tests.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
After trying to get through to the surgery 100 times before we finally got in the queue they said that there were no appointments left to be scheduled by them and to contact 111 as they could get one which we did, so after contacting 111 and speaking to a nurse there we were advised that a doctor from the surgery would call within 2 hours, and if they hadn’t called we were to call them to see why we hadn’t received a call. After 2 1/2 hours we called the surgery to see why we hadn’t had a call, and after being on hold for 30 minutes we finally spoke to someone who said that they had not been contacted by 111 which I don’t believe (and 111 confirmed my suspicions when I called them back) and that a doctor wouldn’t be calling as they had no appointments scheduled and none left.
Visited July 2023
Castle Medical Group Practice has not yet replied.