Reviews

Displaying 1 to 1 of 1

1. Review titled Lovely doctors, unprofessional receptionist

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 27 November 2023

   I have always had a great experience with the GPs at Castle Health however the same cannot be said about one of the receptions. I have always received an extremely condescending attitude from her. The last time I spoke with her I was enquiring about a message I had received about an issue I had with a prescription request. I was told by her that it wasn't her problem and to take it up with the pharmacy. Now I have no idea how the flow of communications work between the doctors surgery and the pharmacy but the last thing I need is a condescending education on it from someone who is supposed to be assisting me in as friendly a way as possible. I spoke with her today to request a doctors note regarding a lumbar puncture which has left me in severe pain, I had asked my work if a self certification would do and they stated they would need a doctors note I called. The same member of staff decided to treat me like a 5 year old and proceeded to say that she had never heard of anyone needing a doctors note for a lumbar puncture. I'm fairly certain she isn't a medical professional and cannot comment on this matter. I asked her to put a note on my file regarding this request in case I called again to which she shortly took my date of birth and name and put the phone down. I cannot believe someone with this little self awareness or customer service skills are the first point of contact for someone who is in genuine need of help.

   Visited November 2023

   Report as unsuitable

   Review titled CASTLE HEALTH CENTRE

   Replied on 29 November 2023

   Thank you for taking the time to leave us a review of your experience, very sorry to hear you were unhappy with the service you received, we would be grateful if you could get in touch with the practice so we can look into the issue you have raised. Many thanks

   Report as unsuitable

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