Caskgate Street Surgery
Elswitha Hall, 3 Caskgate Street, Gainsborough, Lincolnshire, DN21 2DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I have been with the surgery for a matter of months, i suffer bipolar, so i need medication. I have had nothing but trouble getting repeat prescriptions or the lose the request. Needless to say i go with out for a few days which is not good at all, no matter which method i use they still manage to delay medication.
Visited December 2023
Caskgate Street Surgery has not yet replied.
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
Im asthmatic and think I have a chest infection. I’ve held off but can’t no more. I’m struggling for breath when I move. Makes me panic. I’ve rang 45 times today to be cut off immediately every single time. I don’t even have an inhaler as I put in a repeat for 2 inhalers each 1 for a different purpose and for whatever reason they didn’t send me my reliever. If I go to A&E I’m told it’s not an emergency see your GP, I’ve tried all day so do I now need to get to the point of pneumonia and an ambulance ? Like do they just turn phones off from a certain time or …. Like it’s every time you ring. Let’s face it we don’t ring doctors for a casual chat, it’s obviously something worrying / painful for the person ringing yet ypur faced with nothing but an end tone !! Loads of confidence. Hope I don’t have an asthma attack ! What has happened it was never like this year ago. Gutted. No faith no more.
Visited December 2023
Caskgate Street Surgery has not yet replied.
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Review titled Trying to contact is a joke
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2023
Get a text from the to call as they have a message for me so i ring, engaged, try about 25 mins and eventually it rings and i go onto the hold section for 35 minute, someone answers and it goes dead. now on hold again for god knows how long.. happens every time i ring. My advise is if you are in a cue and have had the courtisy to wait, if the phone goes dead they know the number ringing so would be nice if they could call back to save the person having to wait another 3o mins to an hour..
Visited July 2023
Caskgate Street Surgery has not yet replied.
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Review titled Unacceptable
Rated 1 star out of 5
by Michelle Yarham - Posted on 08 June 2023
I’m really sorry to have to write this review. My elderly mum has had serious pain in her back only to have a phone appointment with a nurse to be told it was nothing and given pain killers. Still in so much pain and unable to move properly missed an appoint to Wednesday by only 6 minutes was unable to see anyone. Still in a great deal of pain today. Is it so hard to get customer service right? Am elderly lady wi the a lot of difficulty in getting about. Usually you have to sit and wait when you have appointments even when you arrive before your appointment and always run a little over. Which we don’t mind. But come on people. Have a little respect.
Visited June 2023
Caskgate Street Surgery has not yet replied.