Carrington House Surgery
19 Priory Road, High Wycombe, Buckinghamshire, HP13 6SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great doctor but the practice needs to improve
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2023
The Doctor I saw today was very helpful and positive, he gave me the right medication and exercise. So I was very happy with the Doctor. Unfortunately the practice itself has gone down, it is impossible to get a same day appointment, it took three days to get an appointment. I have been with this surgery for many years and have seen a drastic change, appointments are impossible to get, even after having to wait an hour to get through, there are never enough doctors in the surgery and doctors never stay there long enough to know a patient. I feel that the duty of care of a patients has gone. So I would hope that an improvement is made. It used to be a very caring and good surgery and that has been lost.
Visited June 2023
Review titled Carrington House Surgery
Replied on 15 June 2023
Thank you for taking the time to leave a review. I am sorry this has been your experience. Unfortunately as you have posted anonymously I am unable to look into this in detail for you. We have been very short staffed recently and recruiting doctors is near impossible. We have recently recruited a paramedic and First contact Physio and this will help towards offering more appointments. The phone lines are extremely busy at 8.30am. You can use Patient access to book an appointment online which maybe able to assist you for future appointments, If you do not have access please contact the reception team. We also offer Econsult (please visit our website) Kind Regards Practice Manager
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Review titled Practice with good improvement
Rated 4 stars out of 5
by Leila Messina - Posted on 10 July 2023
I am seeing a positive improvement in the way my surgery is now dealing with patients. I, of course can only speak for myself. After going through a very bad experience with few receptionists, I am absolutely delighted to say that my recent experience has been wonderful and I no longer have that dreaded feeling just before calling the surgery. Please, keep up the good work.
Visited June 2023
Review titled Carrington House Surgery
Replied on 11 July 2023
Hi Leila Thank you for taking the time to leave us a positive feedback we do try very hard to ensure we deliver an efficient service, I will ensure your comments are passed onto the team.
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Review titled Hospital tests not actioned and/or communicated
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Appreciate that NHS is under a huge amount of strain due to Covid which explains why i have not chased sooner but the level of care is at the surgery is pretty poor. Used automated checkin to see GP and notified of zero expected delays at check in, when still not seen and 30 minutes late ask receptionist who seems unconcerned by delays, no apologies for my wasted time and unsure when I might be seen. When finally seen by GP he apologizes, which is gratefully received, I pointed out the problems with the sign in system info and lack of info or apology or concern from receptionist. My appointment is to discuss various hospital tests in the previous 18 months that had not been communicated and/ or followed up, resulted in me been asked to go for urgent blood tests as i should probably have been on some medication. Additionally another referral 18 months earlier resulting in a scan 12 months ago had not been reported to me or chased when subsequent follow up was overdue so I had to chase the hospital for a follow on appointment. All in all lucky I am not seriously ill.
Visited May 2023
Review titled Carrington House Surgery
Replied on 30 May 2023
Dear Anonymous Thank you for taking the time to leave an additional review, unfortunately as I do not know who you are I am unable to investigate this for you. If you are still experiencing problems please contact the surgery so we can try and assist you, unfortunately we have no control over the appointment system at the hospital you will need to contact them for further assistance for any hospital communications. Kind Regards