Carpenters Practice
236-252 High Street, Stratford, London, Greater London, E15 2JAContact details and opening times
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Review titled I decided to move to another practice after a week
Rated 1 star out of 5
by Anonymous - Posted on 02 July 2023
As I am New to the area I decided to register with this GP. I have to say my experience with the nhs in general recently has been extremely poor however this surgery is the worst thing I have ever seen in my life. I have had a bacterial infection now for a while and no doctor seems to give me an antibiotic strong enough to cure it. In the middle of all of this I had to move so I contact my new surgery and try to see a doctor that might finally be able to help me. A urine sample was requested I did it, but when I went to hand it on a Monday morning the lady in reception said that there was not a form she could print. She literally wanted me to come back but I insisted I really needed this done so she finally does her job and prints the form, gives me the form and I put it in the bag I had no idea there was a sticker to the tube and no one bothered to tell me. I get a message a week later saying my test had no label so I had to repeat. I try to book an appointment and repeat the test they say I need to do the test first and then I can book an appointment if I want to (all I am trying to avoid is for doctor to give me an antibiotic that I have already done twice and that I know doesn't work). I stopped by Saturday morning to grab another test tube and asked for the form to make sure all is labelled. I asked the receptionist which labels goes where and this person not only did not know he also printed a form in a way where the labels are not right, so when I take the label off the paper half of the information stay on the paper, this stresses me out and I ask him for assistance but he just says he doesn't know and that all labels print like that. Even if I labelled the tube the info would not be there correctly. I just feel quite desperate that we have people behind a counter that do not want to be helpful, maybe the staff is overworked to the point they can't manage ? whatever is happening in this surgery it needs to be sorted. Thousands of people in this community deserve to be looked after properly and health care should not be a luxury. I even tried to call and there was 20 people in front of me ... even when there is only 3 you have to wait for almost an hour to speak to a person. I decided to register with another surgery because I am honestly scared for my health.
Visited June 2023
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