Canterbury Medical Practice
Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BLContact details and opening times
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Kiran - Posted on 13 September 2024
Absolutely disgusted at this surgery. The same surgery I was registered to as a child myself and now to see how they handle young patients is ridiculous. My sister tried to make a doctor’s appointment for her daughter (under 2 years old) who is very unwell, but all they offered was a telephone call. If a baby is very unwell, a telephone consultation is not appropriate. I don’t know any other medical centre that would not offer an in person appointment. Surely you have a block of in-person appointments saved each day for emergencies and a baby being very unwell is most definitely fitting in that scenario. Do better. Improve your services and actually serve your patients appropriately. No excuse for this. So many good doctors have left this practise and I can understand why! Ridiculous and disappointing.
Visited September 2024
Review titled Canterbury Medical Practice
Replied on 16 September 2024
Thank you for bringing your concerns to our attention. We are sorry to hear that your recent experience did not meet your expectations. To ensure we can thoroughly investigate the matter and address your concerns appropriately, we kindly ask that you submit a formal complaint through our website. This will allow us to review the situation in detail and provide you with a considered response. We value your feedback as it helps us improve our services, and we look forward to resolving this matter for you.