Canbury Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Christine R - Posted on 08 April 2024
My experience once again was excellent and feel lucky to have Canbury as my G.P. practice. A very efficient and friendly team.
Visited April 2024
Review titled Canbury Medical Centre
Replied on 10 April 2024
Thank you for your review - we are glad we are meeting all of your expectations. We will pass on your comments to the team.
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Review titled Kind and very professional practice
Rated 5 stars out of 5
by Anna P - Posted on 19 April 2024
My family has lived in Kingston attending this surgery for years. We have always received exemplary care from the staff here and with Mum's recent death and looking after Dad now, I can now see the depth of care that both my parents have received. When in contact with reception, you get an answer or way forward. Taking over the care of my father, I have had access to the doctors both in person and on the phone who have helped me take charge. I would like to thank the whole team for their great work and support.
Visited March 2024
Review titled Canbury Medical Centre
Replied on 22 April 2024
Thank you Anna for your kind words. I will ensure this message is passed on to the whole team. Sarah - Practice Manager
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Review titled Fabulous surgery, fabulous team
Rated 5 stars out of 5
by Tim B - Posted on 13 March 2024
Another urgent request sorted today, with no fuss and very professionally. Since joining due to a family emergency in 2000, we have had several reasons to use the surgery urgently, and are seriously impressed with the speed of response, quality of care (telephone, email, text and face to face) and professionalism of the entire team. It takes a huge amount of dedication and hard work to achieve this, against a background of reduced funding and increased demand. Keep up the great work; well done team.
Visited March 2024
Review titled Canbury Medical Centre
Replied on 28 March 2024
Thank you for your comments - much appreciated. I will ensure the whole team are made aware of them. Sarah - Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Carly P - Posted on 24 March 2024
I completed an online form regarding a medical issue. Within half hour I had a call booking me in for a f2f an hour later. The GP was thorough & spent time, as they always have. I work in the NHS & know that with digital triage & time constraints it’s not easy. Well done Canbury on giving such a great service. Very much appreciated
Visited March 2024
Review titled Canbury Medical Centre
Replied on 28 March 2024
Thank you for taking the time to leave this review. We do appreciate this positive feedback. Sarah - Practice Manager
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Review titled Online system not effective
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2024
I submitted a request at 8am to see someone the same day and the standard type for a response is within 4 hours (usually it’s a lot quicker than this). However, it got to 2pm and still no response. I called and was told I would get a call by 4pm latest. Again, nothing. I called at 4.30pm and was then told someone would see me face to face today as it was urgent. I then got a message saying I would receive a phone call appointment between 5 and 6.30pm. It is now 7.32pm and I have still not been called! I’m in absolute agony trying to avoid going to A&E but I am going to have no choice!
Visited January 2024
Review titled Canbury Medical Centre
Replied on 19 January 2024
Dear Patient Unfortunately I am not able to investigate what happened in this instance as you have submitted this anonymous message. It is really discouraging for staff to read reviews such as this without the opportunity to look into what happened and see what, if anything, went wrong. I do hope you will contact me at the surgery so I can look at it in detail and then respond accordingly. Thanks Sarah Benton - Practice Manager
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Review titled Wait
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2022
I telephoned for an appt for a blood test& was told I needed to have a telephone appt with a doctor. I was texted later to say I would behave to wait 13days to have this telephone appt.... which seems to me a ridiculously long time. I have since spoken to a local pharmacist who can see me & do blood test in 4 days. I have been registered with this practice for over 40 years. & have always felt they offered a good service until now.
Visited November 2022
Review titled Canbury Medical Centre
Replied on 23 November 2022
Dear Patient It is a shame you have decided to post this anonymously as I cannot look at the detail to see what happened. But perhaps I can explain our processes - blood tests are usually booked within a week if we have had a clinician requesting the test. If a patient requests a test independently the request has to be reviewed to ensure the appropriate blood tests are requested and to ensure that NHS resources are only used for tests that are needed. This is deemed to be a 'routine' appointment and therefore a timeframe of 13 days for this appointment would be entirely appropriate. You are welcome to contact me directly if you would like me to investigate this further. Many thanks Sarah Benton - Practice Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by EMN - Posted on 26 September 2022
This is a practice with efficient processes and caring Staff. Sunday evening I submitted the online form explaining my needs. Monday morning, just after 8 am I was telephoned by a very pleasant person and was offered a face to face appointment for later on that same Monday morning. The Receptionist was lovely. The doctor was wonderful. Welcoming, thorough, pleasant, really listened, did a thorough examination and had helpful suggestions for an unrelated condition. I left feeling a different person. She also organised blood tests. Back home, I filled out the on-line request for this appointment. It was all returned within half an hour, and my appointment was even organised to be on the same day as a vaccination appointment. This is first class treatment. I feel lucky to belong to this Practice. Thank you.
Visited September 2022
Review titled Canbury Medical Centre
Replied on 28 September 2022
Dear EMN Thank you for your feedback - the team will be delighted to know that their hard work has resulted in such a glowing report! Kind regards Sarah Benton - Practice Manager
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Review titled Very caring doctors and nurses
Rated 5 stars out of 5
by Lenka - Posted on 12 December 2022
Gppicked up what ever problem it was, sent my son straight to Hospital with Appendix after proper examination , better than at A&e .
Visited July 2022
Review titled Canbury Medical Centre
Replied on 14 December 2022
Thank you for taking the time to send in this review. We hope your son is feeling better. Sarah Benton - Practice Manager