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Canberra Old Oak Surgery

Parkview Cfh, Cranston CT, 56 Bloemfontein Road, White City, London, Greater London, W12 7FG

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Reviews

Displaying 21 to 21 of 21

  1. Review titled You will be passed around & disappointed

    Rated 2 stars out of 5

    by Anonymous - Posted on 02 May 2023

    My few interactions with this GP have each proven fruitless. With appointments being made and often little to no follow through, it’s difficult to prioritise my health when the practice makes me feel like issues and my time are not of value to them. The first incident occurred over a series of months where I waited and was passed around while trying to get a mental health assessment to review the medication I had currently been prescribed by a different doctor. I eventually got so tired of investing time into the process and reaping little to no results that I gave up. On this occasion, I was booked in for an appointment in the early hours of the morning. After being kept waiting, I was informed the doctors were all out of office and there was no estimated time for their arrival. This was for a simple blood test. I understand that these things happen, but as this appointment was recommended to me by the reception after my failed walk-in attempt last week, it is frustrating that yet again, I’m not able to receive the simple care as promised by the practice. These are just the little things that frustrate me, the patient, and demotivate me from getting the medical attention I may need because I keep getting disappointed by the professional efforts of the practice.

    Visited May 2023

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    Review titled Canberra Old Oak Surgery

    Replied on 11 May 2023

    We are sincerely apologetic to hear about the negative experience you've had with the practice. I would strongly encourage you to contact myself directly to discuss you concerns in further detail. Please contact me on 020 7062 6320 and ask for myself to discuss your concerns. Kind Regards, Abid Khan Canberra Old Oak Surgery Assistant Practice Manager

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