Buttercross Health Centre - Ratings and reviews
Reviews
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Review titled Dismissed and did not feel heard
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
I used my GP portal. Received a call back from a Dr. Explained my concerns that I have had for my health for the last couple of years. Explained I am very worried as it's been happening for so long. No appointment to be seen so they can maybe see if it's high blood pressure/heart problems. I'm not happy and there's nothing I can do. It's really upsetting when your that worried and your concerns are dismissed. How can you assess someone and say that it's not heart problem when you aren't checking or doing tests, not even blood pressure as your on a call. I do not have confidence in what I was told and I am now left worrying and can't contact the GP as I've already tried.
Visited July 2023
Review titled Buttercross Health Centre
Replied on 25 July 2023
Thank you for taking the time to write a review. We are saddened to hear that you felt your experience with Buttercross Health Centre was not dealt with efficiently. All feedback we receive is taken onboard so that we can learn from this and improve our services. If you would like to discuss this in further detail, then please do not hesitate to contact the surgery so we can put you in contact with a member of the management team.
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Review titled Contact
Rated 1 star out of 5
by K masters - Posted on 18 May 2023
Got message to say do blood test at home if no monitor contact practice done this they said not got monitor have to wait for one to come in from on loan got message today to say last day to do test still no monitor contacted practice they now say I can go in for the test today why send out messages if you can’t provide equipment is this just a paper tick box.?
Visited May 2023
Buttercross Health Centre has not yet replied.
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Review titled Good experience today-thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Very thorough review of my various medical issues and the medication that had been prescribed both recently and in previous months.
Visited April 2023
Review titled Buttercross Health Centre
Replied on 15 May 2023
Thank you for sending in this valuable feedback which we will pass onto the Medicine Management team.
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Review titled Making a Visit Special
Rated 4 stars out of 5
by Gordon Frank Marsh - Posted on 29 April 2023
I use Ask My GP and have found it invaluable, providing prompt response to various matters. I can not praise enough the staff on my last visit for their Medical Care and pleasent professional attitude. Thank you.
Visited April 2023
Review titled Buttercross Health Centre
Replied on 15 May 2023
Thank you for providing us with this invaluable feedback. Our staff work tremendously hard to provide the best care to our patients. We will make sure that this review is past onto the team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Medication review, comfortable easy chat with pharmacist. Asked if I had any worries or questions. Informative and professional
Visited February 2023
Review titled Buttercross Health Centre
Replied on 07 February 2023
Thank you for your review and kind words. We appreciate all feedback we receive. We will be sure to share your comment with the staff member and all other member of the team.
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Review titled Surprised how well the system worked
Rated 5 stars out of 5
by Liz Law - Posted on 06 December 2022
I left a brief message this morning regarding an ongoing problem which I haven't been able to resolve on my own. I received a message very quickly saying I would be contacted today by a clinician. I was phoned by a GP, had a long conversation which resulted in a course of action which I'm sure will be very helpful. I was surprised and pleasantly pleased by the efficiency of this system. I appreciate that this is not the same for people who have an urgent requirement, but, nonetheless... really pleased with my first proper interaction with this surgery. Very helpful.
Visited December 2022
Review titled Buttercross Health Centre
Replied on 12 December 2022
Thank you for your kind words and feedback. We appreciate all reviews we receive. We will be sure to share this with the rest of the team.
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Review titled Excellent Care and Professional Treatment
Rated 5 stars out of 5
by Jeremy Greenop - Posted on 10 November 2022
I was booked in for an asthma review and from the moment I was called by the asthma specialist I was treated with courtesy, cheerfulness and the utmost professionalism. I had expected a short check-up but the process was exhaustive. The procedures and reason for each of the tests was explained and I was reassured that I was in good health. I left confident that I had been properly examined and understood the options available should my condition change.
Visited November 2022
Review titled Buttercross Health Centre
Replied on 10 November 2022
Thank you for your feedback. We appreciate your kind words. We will be sure to share this great review with the rest of the team.
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Review titled Helpful and supportive
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2022
Blood test was routine and carried out in a straightforward and professional manner. Clarification of feedback was offered and possible follow up procedures. A short satisfactory consultation and uneventful.
Visited October 2022
Review titled Buttercross Health Centre
Replied on 26 October 2022
Thank you for your review. We appreciate all feedback we receive. We will be sure to share your kind comments with the rest of the team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Excellent booking service and personal service. A 10 out of 10 performance. The professional and helpful support was first class.
Visited October 2022
Review titled Buttercross Health Centre
Replied on 23 October 2022
Thank you for your feedback, which is always gratefully appreciated. We will share this review with the team.
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Review titled Shocking
Rated 1 star out of 5
by Bubbs Bath - Posted on 27 October 2022
After being emailed to book a flu vaccination , booked , then sent a reminder to attend, attend ( taking time off work self-employed ) and being told I can’t have it , as I’m not eligible for another 9 days , and now being told on line to drive to Beaminster ( absolute joke ) And don’t get me started on what my 90 year old father and 87 year mother experience from this surgery
Visited October 2022
Review titled Buttercross Health Centre
Replied on 10 November 2022
Thank you for taking the time to write a review. We are saddened to hear that you felt your experience with Buttercross Health Centre was not up to standard. All feedback we receive is taken onboard so that we can learn from this and improve our services. If you would like to discuss this in further detail, then please do not hesitate to contact the surgery so we can put you in contact with a member of the management team.