Bute House Medical Centre
Grove Road, Luton, Bedfordshire, LU1 1RWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional and rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2025
Today was not this first time I’ve had an issue with the way the receptionist has spoken to me. Number 1, she cannot pronounce mine or my daughter’s name correctly. Secondly she speaks in a rude way, always trying to talk over you when you are explaining the reason for calling. I made several complaints when it changed over to the online booking system as she was so uninterested in anyone calling to make an appointment even when they had made mistakes in issuing prescriptions. Thankfully I spoke to the female receptionist who has been with the company for years who has always been amazing and she sorted it out. But the other female is unhelpful, rude and should not be working with the public. If you need any assistance she is not willing to try and help, she is blunt and thinks talking over you is the way to best help people. She also try’s to explain things like you are an imbecile. Appalling service.
Visited April 2025
Bute House Medical Centre has not yet replied.
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Review titled Very Rude Secretary
Rated 3 stars out of 5
by Anonymous - Posted on 10 April 2025
The nurses and doctors are helpful although it’s a bit of a hassle to get an appointment. However the secretary is very rude and hung up the phone on me while I was trying to speak to her. She was speaking over me and wasn’t allowing me to explain to her my problem. It’s almost as if she was trying to rush me off the phone. Very poor communication and customer service.
Visited April 2025
Bute House Medical Centre has not yet replied.
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Review titled Great patient care
Rated 5 stars out of 5
by Miriam - Posted on 17 April 2025
A pleasant doctor, very professional and listened closely to my daughter’s concerns. Spoke to her on her level and made her comfortable. Great service and patient care
Visited April 2025
Bute House Medical Centre has not yet replied.
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Review titled Bad
Rated 2 stars out of 5
by Derhyce - Posted on 01 October 2024
I called the GP Bute house medical centre and they said they can’t change the appointment as their policy is an hour to call in to change the appointment how is people going to know and it’s a bad policy that they can’t change it the policy needs to be changed Getting ridiculous
Visited October 2024
Bute House Medical Centre has not yet replied.
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Review titled visit to doctor
Rated 1 star out of 5
by asad yousaf - Posted on 16 October 2024
i have been incident on work i have been emergency hospital treatment they ask contact you gp for sick note i have been gp for appointments 8.45 am first of all receptionists is Rod no appointments available call tomorrow 8.30 i said i try yesterday said same no appointment i want to see doctor dor sick note she sid fill up from online they call me 12 am we can't give sick not within 7 day after 7 day fill up same from we contact you yesterday i fill up from i am waiting 3pm no one call than i call hp what i am waiting a call thay said tou fill up rong from very help les receptionists or staff thay do this
Visited October 2024
Bute House Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Courtney - Posted on 12 October 2024
This class was amazing, it really opened up my eyes and helped me understand what is good for me and what food I should cut out.
Visited October 2024
Bute House Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Angela coleman - Posted on 11 September 2024
The lady today was very patient and extremely helpful,I could not have wished for anybody more helpful. She explained everything to me and made sure I understood.
Visited September 2024
Bute House Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Angela coleman - Posted on 11 September 2024
The lady today was extremely helpful and patience, and I could not asked for anybody better. She help me with the new web site and took her time explaining everything to me.thank you all for your help
Visited September 2024
Bute House Medical Centre has not yet replied.
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Review titled Can't get an appointment
Rated 1 star out of 5
by Annoyed - Posted on 06 August 2024
Have tried several times to get an appointment, the triage form seems to close at 9am,even though a doctor told me that was untrue and it was open till 10.30, I leave for work at 8.30 by the time I get to wirk there are no appointments and reception is unhelpful and just directs online, when I googled this doctors has terrible reviews and now I know why.
Visited August 2024
Bute House Medical Centre has not yet replied.
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Review titled Rude receptionists
by Anonymous - Posted on 27 August 2024
So my mother suffers from depression and doesn’t tend to answer her phone to calls she is not expecting. In the recent weeks she was sent for a blood following a diabetes check up, as there were some concerns. The GP called her and explained her iron level was low therefore the relevant support and attention was given. She has a had a follow up blood test which the GP was contacting her about. Please note this was not an appointment the GP called himself and left 2 voicemails for her to contact the surgery. I prompted my mother to call the surgery as she was asked to do. When she called today at around 16.20 the receptionist was rude and abruptly asked my mother why she missed 2 appointments and calls. My mother never had an appointment the GP tried to contact her regarding her results as he must of been concerned. Due to the receptionist being argumentative and rude I intervened and explained to the receptionist my mother had no appointment the GP has asked her to call, the receptionist continued to argue and say the GP would never call her unless she had an appointment. when I told her she was incorrect and to check her records she come back with a scheduled appointment for my mother. I’m sick and tired of the ladies this surgery keeps hiring they have no respect and hold a negative attitude towards patience . If you don’t like your job leave simple, some of these ladies have no people skills or even understand how the surgery is run. It needs sorting out, give these ladies some lessons on how to deal with patience and also teach them your surgery rules so they don’t argue with people over the phone when they clearly don’t know how the organisation is run. It’s a running pattern with how ignorant and rude they are. They feel entitled to disrespect patients, we all work and some people work in very stressful jobs, we would not get away with that attitude, so I don’t need a response to this review about how stressful their job is. They cause themselves stress because of how rude they are. Don’t expect us to show you respect when you don’t give it yourself.
Visited August 2024
Bute House Medical Centre has not yet replied.