Burley Park Medical Centre - Ratings and reviews
Reviews
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Review titled Gem of a practice!
Rated 5 stars out of 5
by Grateful Mum - Posted on 05 April 2024
My son, who has complex medical, mental and social issues has received fantastic care from this practice. Despite not being the easiest patient, he has received treatment that is way beyond anything experienced from other surgeries. Without exception, the staff (nurses, doctors and admin) have been brilliant and clearly genuinely care for their patients. He has received regular care for vascular ulcer dressings from the nurses. Not the most pleasant task, but always carried out cheerfully and done well. Maybe it's because they are relatively small, but their approach works. Sadly my son is now no longer in their catchment area and has had to register elsewhere....but if you're fortunate enough to register with this team, cherish them! Massive thanks to all at Burley Park for your care.
Visited April 2024
Review titled Burley Park Medical Centre
Replied on 12 April 2024
Dear patient, Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words and are delighted to hear that your son received fantastic care from our practice. It's wonderful to know that despite the challenges, our staff, including nurses, doctors, and administrative team, went above and beyond to ensure your son's well-being. We understand that receiving regular care for vascular ulcer dressings may not be the most pleasant experience, but we're thrilled to hear that our team approached it cheerfully and effectively. I will be sure to share your review with the whole team. We wish him all the best with his new healthcare providers and once again, thank you for your kind words. Kind regards, Rebecca Davison Practice Manager
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Review titled First Class Experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I attended the surgery today for a 13.00 appointment , which was delivered exactly on time by a kind, compassionate, good humoured GP who prescribed me antibiotics, with the script going to the pharmacy , I had them in my hands at 13.12 (including being offered a BP check !!) Primary care at it's finest. Thank you
Visited February 2024
Review titled Burley Park Medical Centre
Replied on 20 February 2024
Dear Patient, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had such a positive visit to our surgery. Providing prompt and compassionate care is at the heart of what we do, and we're thrilled that our team was able to deliver exactly that during your appointment. We're glad you found our GP to be kind, compassionate, and good-humored – they truly strive to make every patient feel comfortable and well taken care of. It's wonderful to hear that you received your prescription promptly and even had the option for a BP check! We really do appreciate you taking out time to leave us a review. Best wishes, Rebecca Davison Practice Manager
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Review titled Friendly, accommodating and efficient staff
Rated 5 stars out of 5
by Darcie L Cole - Posted on 09 February 2024
The staff members at the practice including reception, GPs and physiotherapist provide a great experience at Burley Park Medical Centre. The reception staff are welcoming and informative both in the practice and over the phone. The physio appointment was easy to book and the therapist's advice was helpful and accessible. The GP's present to be trauma-informed, rigorous and efficient - I have felt validated and respected during appointments. By far the best experience I have had with a GP Surgery in the short time I have been registered. Thankyou
Visited October 2023
Review titled Burley Park Medical Centre
Replied on 20 February 2024
Dear Darcie, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had such a great visit to the Surgery. Our team works hard to provide a welcoming, helpful and informative environment for all our patients so it's reassuring hearing this from you. We're delighted that you found your physiotherapy appointment was easy to book and beneficial. It's especially gratifying to hear that you felt validated and respected during your appointments with our GPs and knowing that you had the best experience with us means a lot. Thank you again for your kind words. I will be sure to pass them onto the team. Best wishes, Rebecca Davison Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Kauser Shah - Posted on 24 May 2023
I can't rate this doctor's practice enough. They have such a great team working there. The receptionists, nurses, g.p's and nurse practitioners. I've had to move so now I'm with another g.p practice but I miss the whole team here. I wish I could bring them with me. They've been so helpful and supportive. Very caring and friendly. You're lucky to be registered at this practice. They are a great asset to the NHS.
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 25 May 2023
Dear Mrs Shah Thank you for such lovely feedback, we really appreciate you taking the time to do so after leaving the practice. I will share this with the team. Wishing you all the best for the future, Jane Heuston Practice Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Kauser Shah - Posted on 24 May 2023
I can't rate this doctor's practice enough. They have such a great team working there. The receptionists, nurses, g.p's and nurse practitioners. I've had to move so now I'm with another g.p practice but I miss the whole team here. I wish I could bring them with me. They've been so helpful and supportive. Very caring and friendly. You're lucky to be registered at this practice. They are a great asset to the NHS.
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 25 May 2023
Dear Mrs Shah Thank you for such lovely feedback, we really appreciate you taking the time to do so after leaving the practice. I will share this with the team. Wishing you all the best for the future, Jane Heuston Practice Manager
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Review titled God tier surgery
Rated 5 stars out of 5
by R Venus - Posted on 04 April 2023
Ive been in many surgeries around the country but none hold up compared to this one. I've relied on them for a wide range of medical needs and they're yet to let me down. The nurses are fab, very friendly and relaxing when having tests and treatments. The reception staff are fantastic, feels like they bend over backwards at the lengths they've gone for me, helping with complex appointments and sorting letters and liaising with clinics across the country for me and they keep great communication, absolute legends. The doctors I've seen are knowledgable and on it while keeping that personal touch. I literally cannot slate anyone. The practise has helped me with medical reports, been adaptive with prescriptions when theres been shortages or problems with them, helped me prepare for surgery and worked in conjunction with at least 3 other clinics in the country I'm in the care of. I genuinely believe they actually care and want to help in anyway they can and I never want to leave the area as I don't wanna have to give this practise up!
Visited April 2023
Review titled Burley Park Medical Centre
Replied on 18 April 2023
Dear R Venus Thank you so much for the taking the time to send us this kind and positive feedback. This has been shared with the whole team. Receiving comments such as these really lift everyone's spirits and boost morale, so again, thank you. Best wishes Jane Heuston Practice Manager
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Review titled Oversubscribed
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2023
The practitioners are mostly fine, and the nurse practitioners excellent, but the appointment booking system (via Patient Access) is awfully implemented, and patients have about a 1-minute window each day to have a (slim) chance of getting an appointment. The practice is heavily oversubscribed, with insufficient resources to serve its number of patients. I realise that's a nationwide problem, due to gross under-funding of the NHS, but if I could find a nearby practice where it was easier to get an appointment, I'd be there. If you are stuck with using Patient Access, my tip is to be signed in early and have a *very* brief description of the problem already typed and copied, ready to paste in, as the booking system allows someone else to book the same timeslot while you're filling in details. The system doesn't tell you how long your description is, but gives an error message if it's too long. If you can find a practice not using Patient Access for its bookings, I'd recommend it, instead.
Visited January 2023
Review titled Burley Park Medical Centre
Replied on 16 January 2023
Dear Patient Thank you raising your concerns regarding your ability to use our online booking service. We review our appointment and booking systems every month at both our clinical and management meetings, so please be assured your comments will be carefully considered. I am so sorry you've had such a negative experience of trying to book an appointment and we will do all we can to try and improve the service. Patient Access is a national booking service and its operation is outside of our control; however, we can always look at improvements such as altering the times and frequency that we release appointments. The main factor, as you point out, is that with online booking everyone can access the available appointments at the same time. It is not that there are not enough appointments available but rather that everyone logs in at the same time, giving the impression of fewer appointments. The benefit of this is that patients spend less time on the telephone in a queue, but I do of course appreciate there are frustrations with both systems. If you have not already tried done so, you could try using the NHS App. Patients report that it is a much easier system to use. Thank you for your comment regarding the nurse practitioners - this is very kind and I will pass it on. Kind regards Jane Heuston Practice Manager
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Review titled Grace under pressure
Rated 5 stars out of 5
by Simon King - Posted on 06 February 2024
Until last year I hadn't needed to use the GP regularly. I was really unwell and was seen by the ANP who was so kind, thorough, helpful and supportive. She was brilliant throughout the episode and made time to speak or review me several times as things took a while to get sorted. An excellent service from her and the whole team, which continues from all the clinical staff, GPs and reception team. Many thanks.
Visited November 2022
Review titled Burley Park Medical Centre
Replied on 20 February 2024
Dear Simon, I sincerely appreciate your kind feedback. We feel incredibly fortunate to have such exceptional Advanced Nurse Practitioners (ANPs) in our Surgery. Your words mean a lot, and I will ensure they are shared with her and the entire team. Thank you once again for sparing the time to leave us a review. Best wishes, Rebecca Davison Practice Manager
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Review titled Very disappointing
Rated 2 stars out of 5
by Michelle Whipp - Posted on 27 October 2022
I am struggling with crippling anxiety and panic attacks at the moment the doctors are reluctant to give me anything to help however they are requesting a blood test which I am unable to do because I cant get to the surgery . They are also refusing to give me a home visit to do the blood tests it's very frustrating I feel if it was physical health and not mental health they would be more accommodating.
Visited October 2022
Review titled Burley Park Medical Centre
Replied on 01 November 2022
Dear Michelle We were very sorry to hear that you were disappointed with the care you received, thank you for making us aware of this. I am glad that we’ve since been able to resolve this by arranging your blood test and speaking to you about your anxiety. As we explained to you, we were not reluctant to issue you medication, but we wanted to review you prior to prescribing any further medication. I am sorry that, like most surgeries, we just do not have capacity to do home visits for blood tests on patients who are not physically housebound. Kind regards Jane Heuston Practice Manager
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Review titled Amazing practice!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
All staff are very friendly and informative, I was kept fully informed and involved in my treatment from start to finish, staff made me feel very looked after and safe. My progression of treatment was very fast and I am so impressed with both the speed and quality of care. I couldn’t recommend this service more!
Visited October 2022
Review titled Burley Park Medical Centre
Replied on 17 October 2022
Dear Patient Thank you for such positive feedback, it's a real lift for the whole team. We're delighted that you are happy with the treatment you have received. Best wishes Jane Heuston Practice Manager