Burdwood Surgery - Ratings and reviews
Reviews
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Review titled Unsatisfactory Visit
Rated 3 stars out of 5
by Ian Arthur Bannister - Posted on 23 May 2023
i picked up a blood pressure machine on the 22nd may 2023 i attempted to use it the following day .i found that the cuff would not stick & presumed that it was fed the wrong way & so reversed it so that the Velcro would stick together & also the attachment to the lead would not remain in place in the machine.i returned to the surgery today 23rd may I asked the receptionist if the cuff was the right way round but she said that she had no idea & that she would ask a nurse.I was given a replacement as apparently there was a piece missing the receptionist made no attempt at an apology for the faulty equipment & my need to make a special journey to return it & also when I asked if I could ask a nurse if the cuff was ok she said”no it will be right”.I thought that my visit could of been dealt with in a more pleasant manner.
Visited May 2023
Burdwood Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Dennis Jones - Posted on 23 February 2023
We had a problem which needed some assistance with complex documentation from various staff members of the Burdwood surgery. As always they were very helpful, and their work resulted in a successful conclusion to our problem. I would recommend this surgery to all.
Visited January 2023
Review titled Burdwood Surgery
Replied on 24 February 2023
Good morning Dennis, Many thanks for your positive feedback, it made for a great start to the day and is always a boost to the staff when patients take the time to leave a review. I will ensure your kind words are shared with the team and I am happy to hear that your issue was sorted successfully. Kind regards Clair Brown - Patient Services Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
From the receptionist to the doctors, always professional, kind, helpful and accommodating. The doctors I have seen have been amazing, you never feel rushed and always feel listened to, they really do put their patients first, the reception team are always willing to go above and beyond to help you. Honesty just an all round great practice!
Visited January 2023
Review titled Burdwood Surgery
Replied on 24 January 2023
Dear patient, Can I please thank you for such a lovely and positive review. We do try our very best to give the best possible service and reading your feedback this morning has certainly put a smile on our faces. I will ensure that this is shared with all staff as knowing their hard work is so appreciated really gives a boost. Kind regards Clair Brown - Patient Services Manager
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Review titled Gold Standard GP practice
Rated 5 stars out of 5
by Victoria Graham - Posted on 09 December 2022
I am perplexed by the negative reviews because as far as I am concerned, the Burdwood Surgery offers a gold standard of patient care and accessibility. I am no great fan of the NHS as an institution by any stretch of the imagination, having been let down by various specialists time and time again. However, the one constant on which I can rely is this GP practice. My own GP genuinely listens to me when I am discussing my complicated medical history and he has been so helpful in obtaining referrals, chasing up delayed hospital care and ensuring that I have the medication I need. I have never had an issue in obtaining a face-to-face appointment when it is needed. The staff at the front desk are genuinely kind and helpful (which was a shock to me when I first joined the practice 10 years ago!). At my previous practice, I was used to the stereotypical gargoyles that would do everything possible to prevent access to GP care. The ladies at Burdwood could not be further from that and they always do everything possible to assist me. In fact, I needed help today as I have developed an infection at an old fistula site. When I contacted my colorectal surgery team at John Radcliffe hospital to ask for help, I found out that it has discharged me from my ongoing care without telling me or my GP (despite the fact that it did not see me during COVID). I rang up Burdwood today, explained my dilemma and my GP saw me in person within a matter of hours. As well as examining me and issuing antibiotics, my GP is going to contact JR and make sure that I am re-referred to the colorectal clinic. Therefore, when I read comments that suggest that vulnerable patients will not been seen urgently, I have to state that my experience is vastly different (not just today, but on several other occasions over the years as well). The prescription team are also incredible. It is not the first time that I have lost track of my medication and needed to make an urgent request because of my poor time-keeping (with my own poor health and an unwell mother, I am prone to lose track of the days). However, it has always been extremely understanding and I have never been without my medication, no matter how fine I have cut my deadline! Post-pandemic, we are living in a very different world. Everybody seems to be less understanding and more demanding and I know that some of the staff must feel so demoralised at times. However, I am very, very grateful for the service I've received at Burdwood over the last 10 years and I thank all of the marvellous staff at the practice.
Visited December 2022
Review titled Burdwood Surgery
Replied on 24 January 2023
Hi Victoria, apologies for the delay in replying. Thank you so very much for your lovely review, it is so gratefully received. We have a monthly staff newsletter where this was shared with the team and I know they all appreciate having such positive feedback, it certainly goes a long way to boosting morale. I am sorry that you have been let down by NHS services in the past but please be rest assured we will always do our very best to assist you where we can. Thank you again. Kind regards Clair Brown - Patient Services Manager