Bunbury Medical Practice - Ratings and reviews
Reviews
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Review titled Good Practice (once you get an appointment)
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2023
Generally caring doctors and staff. I would say a higher calibre of doctor than other surgeries I’ve been to in the past. Whenever I have visited, the GPs have been professional and empathetic. However, like much of the country, the main problem is actually being able to get an appointment. It used to be a same day service but now it’s 2-3 weeks to get an appointment. That really isn’t good enough for a lot of conditions and leaves patients feeling a little helpless. More so, when you do get an appointment it’s not unusual to wait an additional 40 minutes after your appointment time to see the doctor. General note: We simply cannot expect our GPs to keep working longer and harder. We have to recruit more doctors or provide better services to help with the demand. I’ve seen a lot of complaints regarding the dispensary but I’ve never had a problem. They have always been polite and helpful whenever I have had the need to visit them.
Visited March 2023
Bunbury Medical Practice has not yet replied.
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Review titled Very good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 January 2023
There have been some problems at the pharmacy dispensary in the practice over the previous year. However, my recent experience is that the team at the Practice have made good efforts to improve things. They now text when my prescription is ready and the staff make great efforts to be friendly and helpful with queries and problems (there is the odd episode of grumpiness but the service is under huge strain so understandable). It is frustrating that the Practice is often closed for training, I realise this has to happen but maybe keep open with a few staff manning reception if possible. The Practice has revamped the website and I find the information and links there to be very helpful. The Practice also now produce a regular news article in the local paper 'The Link' and this is excellent. I know a lot of people in the village read this, it is a great way to communicate in the village. I have always found the medical and nursing staff to be highly professional, friendly and supportive.
Visited January 2023
Bunbury Medical Practice has not yet replied.
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Review titled Dispensary gone downhill. Incompetent, slow & often rude
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I came to collect a prescription this afternoon for a family member after they received a text message this morning asking for it to be collected ASAP. On arrival at 2.15pm the building was closed due to "scheduled staff training". Why was this not mentioned in the message? I travelled 12 miles, not to mention the wasted time out of my busy schedule for nothing, wasting money on fuel as well. Not everyone who attends this surgery does so on foot from the village. It's a huge inconvenience for those who arrived this afternoon and were unable to pick up their items - we were not the only ones who found this out. This could have been easily avoided had there been some forethought of whomever sent the message. Why can't these training sessions be conducted when the surgery is closed to patients or at least have some skeleton staff on hand? Over the past couple of years the dispensary here has gone down hill. So many people complain about their prescriptions not being ready when enough time has been given to order and when you do go to collect you are often waiting ages because the prescription a) cannot be found or b) isn't ready. Some staff in the dispensary and one lady on reception are abrupt and rude (and I get it can be a demanding role but if the place was run more efficiently, service users wouldn't get so frustrated or hacked off)! The entire practice could do with a good shake up, because what was once a lovely, recommended practice is quickly growing a poor reputation.
Visited November 2022
Bunbury Medical Practice has not yet replied.
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Review titled Poor pharmacy service, lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2022
Always difficult to get my prescription medication on time. The pharmacy requests 4 days wait to collect after submitting a prescription request but I have never received my medicines when needed despite requesting sometimes 10 days in advance! When asking the reason why, some staff are often curt and unhelpful saying things like 'there is a supply problem' or else 'we are extremely busy'. Often they avoid explaining and say to come back tomorrow or the day after. This keeps happening over and over! When is this GP pharmacy going to get organized and efficient? In this day and age is it not possible to text patients to say their prescription is ready or not?
Visited July 2022
Bunbury Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
My grandmother is registered at this GP practice, she has dementia and whilst I appreciate she probably does call the GP practice more than the average person, she was brought to tears by one of the receptionists at this practice who was extremely rude and unsympathetic to my grandmothers dementia diagnosis, as she had missed an appointment. The receptionist needs to have some basic dementia training and learn to be a bit more compassionate under the circumstances and maybe in future contact a next of kin to inform of any appointments so we can make sure appointments are not missed.
Visited July 2022
Bunbury Medical Practice has not yet replied.